Regional Director of Operations

Why Renovo?

Renovo Solutions is a nationwide healthcare and life sciences technology management company. We offer a range of opportunities for employees to grow within the company. With a presence in 40+ states and a growing international footprint, we provide comprehensive solutions for managing and maintaining the equipment our clients depend on. We prioritize investing in our employees’ development, offering various phases and advancement paths.

Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference while advancing your career with Renovo.

The Regional Director of Operations owns service delivery for Renovo life sciences accounts across the United States. The role is accountable for operational performance, KPI delivery, financial results, employee leadership, and the client relationship at regional and site level. The region spans large staffed campuses, thin single‑coordinator locations, and multi‑vendor environments where an OEM or distributor runs part of the lab.

The Regional Director must cover all of it with one operating model, close single‑point‑of‑failure exposure at thin sites, and hold service quality through change rather than after it, without letting the largest site set the standard by default. The role reports to the Global Account Director or VP, Operations and runs the region inside one global operating model rather than a regional variant.

Site Operations Managers, technical supervisors, coordinators, technicians, and engineers across the region report through this seat. The Regional Director partners with Human Resources, Sourcing, Finance, Quality, and Operational Excellence on staffing, standards adoption, vendor management, and compliance.

• Own day‑to‑day operational delivery across all client sites in the US region, including scheduled maintenance, demand work, calibration, and coordination scope.
• Deliver against contracted KPIs and SLAs for the region and drive corrective action where performance trends off target.
• Own regional coverage design so no site sits as a single point of failure and GXP equipment retains continuous coverage.
• Directly lead single‑coverage sites that do not carry site leadership, and hold a named peer‑to‑peer site pairing so those locations have day‑to‑day technical and coordination support rather than an escalation path alone.
• Manage escalation for the region and act as the senior operational contact for client site and business leadership.
• Own escort and vendor access capacity across the region, treat escort as planned and resourced work rather than an interruption, and escalate where escort volume materially exceeds what was priced.
• Run the regional operating rhythm, including site reviews, performance reviews, and client operational meetings.

• Lead the site organization through Site Operations Managers, who own technical supervisors, coordinators, technicians, engineers, and administrative staff at their sites. No operational staff report outside the site line.
• Own regional workforce planning, including hiring sequence, backfill of open positions, and coverage for thin and remote sites.
• Own retention for the region, with named plans for critical and hard‑to‑replace individuals, including sole coverage at small sites.
• Map roles into the Renovo job architecture and close competency evidence gaps so every technician and engineer is qualified for the platforms they support.
• Develop site leadership and build a bench so the region is not dependent on individual heroics.
• Partner with Human Resources on onboarding, open requisitions, and integrating reporting relationships into the Renovo structure.

• Build and hold relationships with client site leadership, lab operations, quality, and business stakeholders across the region.
• Partner with client stakeholders to align the Renovo asset management strategy with their priority business goals.
• Present current state of service delivery, KPI performance, and…