Sr. Director, Store Services & Omnichannel

At Five Below our growth is a result of the people who embrace our purpose:
We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they'll tell you there's no other place like it.

It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Candidate located within 30 miles from Philadelphia, Pennsylvania

The Senior Director of Store Services and Omnichannel Operations is a key enterprise leader responsible for architecting, incubating, and scaling the operational capabilities that power Five Below's most strategic growth initiatives-including Balloon Services, Helium Supply, and Omnichannel Services. This role oversees a $10M+ helium procurement and vendor ecosystem, drives shrink mitigation and enables end-to-end service delivery across more than 2,000 stores.

A critical component of this role is leading the balloon services program as it scales 8× over the 3-year strategy horizon, as well as enabling the omnichannel operations portfolio-BOPIS, Same Day Delivery & Scheduling, and future capabilities-as it expands 5× to meet enterprise digital growth targets. You will lead the development and execution of new operating models that connect digital and physical retail, including local delivery platforms, omnichannel substitutions, appointment scheduling, and Balloon BOPIS/Delivery enablement.

You will manage a multidisciplinary team-including a project manager, omnichannel operations manager, balloon operations manager, and helium analyst-and serve as a primary thought partner to senior executives across Merchandising, Digital, Procurement, IT, Stores, and Finance. By translating enterprise priorities into operational strategies, tools, and training, you ensure our WOW Crew can execute with clarity and confidence while delivering exceptional customer experience.

• Enterprise Strategy, Operational Leadership & Financial Accountability
  • Develop and communicate a multi-year enterprise strategy for Store Operations that aligns capability roadmaps (Balloons, Helium, Omnichannel) with LRP priorities, including readiness for 8× balloon program expansion and 5× growth in omnichannel fulfillment volume.
  • Own operational P&L levers and financial performance across a multimillion-dollar service portfolio, including accountability for $10M+ annual helium procurement, vendor management, and shrink mitigation strategies.
  • Translate enterprise priorities into clear, executable operational plans that enable scalable service delivery across 2,000+ stores.
  • Lead operational hind sighting to extract insights, drive continuous improvement, and inform future roadmap design.
  • Identify consumer, operational, and industry trends to build a forward-looking 3-5-year enterprise roadmap for Store Services & Omnichannel.
• Capability Incubation, Innovation & Enterprise Simplification
  • Design and operationalize new customer-facing and efficiency-driving capabilities, including:
    • Same Day Delivery integrations
    • Omnichannel substitutions
    • Appointment scheduling
    • Balloon BOPIS and delivery enablement
  • Build and mature capabilities required to support 8× balloon growth and 5× omnichannel volume expansion, ensuring systems, processes, vendors, and store execution models are future-proof ed.
• Omnichannel & Store Services Operations Exce…