Nursery​/Perennial Manager

Job Description:

Nursery/Perennial Manager - Fleetwood

Position Title

Nursery/Perennial Manager

Department

Nursery/Perennial

Reports To

Store Manager

Classification

Permanent, Full-Time

Location

Fleetwood, PA

Job Type

Full-Time, In Person

Experience Requirement

Nursery/perennial, landscaping, horticulture, or closely related retail experience is required; management experience is preferred.

Job Summary

The Nursery/Perennial Manager is responsible for the day-to-day direction of the Nursery and Perennial departments at the Fleetwood retail location. This role oversees department operations, customer service, merchandising, plant care, inventory, labor, expenses and team leadership to support a clean, safe, profitable and customer-focused department. The ideal candidate brings a strong background in woody ornamentals, perennials, nursery stock, landscaping and retail sales, along with a hands‑on leadership style and a desire to continually build product knowledge.

• Manage daily operations within the Nursery and Perennial departments, including staffing, merchandising, cleanliness, safety, customer service and sales performance.
• Take responsibility for general cleanup, maintenance and presentation of the nursery yard, perennial areas and display areas.
• Maintain a clean and safe nursery environment, carefully monitoring for trip hazards and ensuring employees follow safety rules and exercise caution in all activities.
• Manage department inventory, sales, labor and expenses to support a profitable department.
• Manage hard goods inventory, including mulch, stone and related nursery supplies.
• Complete purchase orders and department paperwork in a timely and accurate manner.
• Partner with store leadership, buyers, vendors and other departments to support store operations and customer service.
• Directly supervise Nursery and Perennial department associates.
• Train, manage, schedule, coach and support department employees to maintain strong service, productivity and accountability.
• Communicate clearly with customers, employees, vendors and management.
• Attend employee meetings and training sessions and support ongoing department knowledge and skill development.

• Monitor inventory levels and communicate reordering needs to buyers to maintain appropriate product availability.
• Maintain knowledge of weekly sales items and keep cashiers updated on in‑store and advertised department specials to support smooth checkout and accurate customer information.
• Ensure plants receive proper care, including watering, fertilizing, pest management, pruning and general maintenance.
• Provide attractive, creative and properly signed displays for customers, including seasonal rotation of flowering plants.
• Oversee fresh greens and Christmas tree sales during the holiday season.
• Support mulch and nursery deliveries, loading and unloading of trees, shrubs, perennials and hard goods for customers and vendors.

• Provide polite, prompt, energetic, enthusiastic and courteous service to every customer.
• Approach customers with a smile and positive attitude, offer assistance as needed, answer questions politely and follow up when additional information is needed.
• Use strong product knowledge and communication skills to suggest helpful solutions, product tie‑ins and add‑on sales.
• Support Esbenshade's Customer Loyalty Card Program and help customers understand available benefits.
• Do everything possible to provide customers with a positive, successful shopping experience that encourages them to return.

• Strong knowledge of woody ornamentals and perennials is required.
• Good knowledge or background in nursery stock, water gardening, perennials, landscaping and retail sales.
• Basic knowledge of fertilizers, herbicides, fungicides, pest‑control methods and related nursery products, or the ability to quickly build this knowledge.
• Ability to solve problems, make decisions and provide helpful suggestions to customers.
• Ability to move and set up displays, pot up nursery stock, maintain nursery areas and support hands‑on department work.
• High level of initiative, strong work and personal ethics and a…