Shopping Dept Manager-Bryn Mawr, PA

Overview

At Albertsons Companies, we are looking for someone who wants to make an impact. In this role you will lead the Drive Up & Go selection process to ensure on‑time and accurate order execution, and oversee a seamless handoff to our third‑party logistics partners. You will also lead Home Shoppers/Clerks on equipment, ensure proper shopping of perishables, provide excellent customer service, and follow company procedures and guidelines.

• Lead the Drive Up & Go selection process to ensure on‑time and accurate order execution.
• Oversee a seamless order handoff to third‑party logistics partners.
• Lead all aspects of Home Shopping operations and handoff of orders to third‑party logistics partners.
• Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director.
• Ensure the Home Shopping department meets cleanliness, organization, and marketing standards.
• Perform the initial validation “smoke” test hosted by Corporate Implementation team.
• Facilitate training for all Home Shopping employees, including on‑demand employees.
• Ensure all Home Shopping employees follow proper processes and procedures.
• Ensure customer satisfaction with the Home Shopping experience.
• Ensure all orders are shopped and staged on time before customer arrival.
• Ensure all orders meet 3Q standards:
  Quality (WIBI), Quantity (no OOS), Quickness (on‑time readiness).
• Facilitate store employee awareness through Home Shopping huddles throughout the day.
• Ensure service‑centric customer‑facing employees answer all Home Shopping FAQs.
• Ensure employees hand out Home Shopping flyers and promote services to customers.
• Facilitate customer awareness of Home Shopping services.
• Drive sales by visiting neighboring businesses to explain Home Shopping services.

• Excellent customer service skills.
• Good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills.
• Leadership skills and the ability to influence the work of others.
• Ability to motivate team members to achieve department goals.
• Basic computer skills with Microsoft Office Suite (Excel, Word, Outlook).
• PHYSICAL ENVIRONMENT:
• Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods of time.
• Ability to lift and maneuver objects up to fifty pounds.
• Analytical ability to handle administrative duties and maintain mental alertness.
• Willingness to work independently in a fast‑paced environment.

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday via partnership with Stream.
• Associate discounts.
• Health and financial wellbeing benefits for eligible associates (Medical, Dental, 401k, etc.).
• Time off (vacation, holidays, sick pay). Eligibility requirements available at myACI Benefits.
• Leaders invested in your training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities we serve.