Retail Customer Service Associate Part Time

Job Summary

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance, while ensuring a safe and positive environment for members and colleagues.

• Deliver superior member service, greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
• Resolve member concerns in a courteous and timely manner and, when necessary, escalate issues to management.
• Maintain and exhibit a clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, including cross‑checking merchandise to member register receipts and verifying high‑value items.
• Record register receipt discrepancies and notify front line to rectify the situation immediately.
• Audit Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established response procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance – this is an essential function of the job.

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills are preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in Indiana (≥19) and Delaware (≥21).

All time is spent standing and moving about on hard surfaces. May require bending, pulling, reaching, stooping and climbing ladders/step stools. Occasional lifting up to 30 lbs. Exposure to both indoor and outdoor temperatures.

Compensation range starting from $16.25 per hour. Actual salaries vary based on location, education, experience, and qualifications.

• Weekly Pay – get paid every week.
• Free BJ’s Memberships – complimentary Club Card Membership and a supplemental membership for a household member.
• Generous Paid Time Off – vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits – choose from three medical plans and optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan – company match (available to team members 18 and older).
• Employee Stock Purchase Plan – purchase shares of BJ’s common stock at a 15% discount through after‑tax payroll deductions.