Head Coach; Store Manager

Rally House is a specialty retail store that carries all things local. We are looking for a Head Coach to lead store operations and develop high‑performing teams.

Benefits include exclusive store discount, flexible PTO, 401k match, parental leave, paid holidays, and continued development opportunities.

• Drive for Results: holds self to high standards and pushes through challenges to deliver results.
• Customer Centric: models, coaches, and inspires an exceptional customer experience; builds community connections to strengthen the brand.
• Builds High Performance Teams: builds an engaged, motivated team; coaches and develops team members; retains talent and ensures bench strength.
• Problem Solving: solution oriented, sees problems as opportunities; looks beyond the obvious and doesn’t stop at the first answers.
• Decision Quality: considers options carefully; balances data and judgment to make sound day‑to‑day decisions.
• Communicates Effectively: gives direct, complete, and actionable feedback; listens intently; allows ideas to be shared.

• Attract, hire, develop, and retain top talent.
• Create a culture of engagement, ownership, and continuous improvement.
• Build a succession pipeline through intentional development plans.
• Lead performance management, accountability, and recognition.

• Set priorities and ensure execution of all operational standards.
• Serve as subject matter expert for all store operations.
• Validate process execution through inspection and coaching.
• Ensure compliance with all policies, safety standards, and controls.

• Own store presentation and sales‑driving visual execution.
• Ensure fixtures, flow, and product placement maximize performance.
• Partner with leadership to adapt merchandising to local market needs.
• Hold the team accountable to cleanliness and organization standards.

• Champion the customer experience and service culture.
• Evaluate the store environment through the customer perspective daily.
• Ensure consistent delivery of the Party service model.
• Address systemic service gaps and coach leaders to sustain excellence.

• Own store sales performance, payroll, and expense control.
• Lead execution of high‑volume events and hot markets.
• Analyze results, set goals, and drive sustained performance improvement.
• Build a results‑driven culture through clarity, focus, and accountability.

• 5+ years of experience in retail.
• 2+ years of store management and leadership experience.
• Associate’s or Bachelor’s degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.

• Ability to analyze performance, identify opportunities, and drive improvement.
• Advanced leadership and coaching skills with the ability to build high‑performing teams.
• Deep understanding of store operations, service standards, and execution.
• Enthusiastic attitude with a passion for sports and retail.

• Must be able to stand and walk for extended periods of time.
• Ability to lift up to 50 pounds.
• Ability to bend, reach, and climb ladders.

$20.00 - $28.00