Assistant Manager - Store

Location

295 Eddystone Commons, 1554 Chester Pike, Eddystone, Pennsylvania, USA. Wilmington, DE, USA.

The Assistant Manager is responsible for the execution of all operational, merchandising and managerial functions that occur within the store during their assigned shift. In the absence of the Store Manager, the Assistant Manager will serve as the manager‑on‑duty, charged with all daily operational responsibilities and supervision of Sales Associates for the store to which they are assigned.

• Driving Sales
  • Drive sales to achieve and exceed the financial plan.
  • Assist Store Manager in evaluating the business and taking proactive steps to improve results.
  • Assist in setting and monitoring store goals (individual, daily, weekly).
  • Assist in managing store expenses.
  • Ensure all funds and merchandise are handled according to Company policy and procedure.
  • Assist in maintaining final report accountability for store operations, associate development, and financial contribution.
  • Assist with scheduling a minimum of one grassroots event per quarter.
  • Effectively manage merchandise.
  • Market externally to build business.
• Marketing Initiatives
  • Utilize social media to drive traffic to stores for events, recruiting and generation of sales.
  • Assist Store Manager with scheduling a minimum of one grassroots event per quarter.
  • Assist Store Manager with driving PLCC and email capture.
  • Build relationships with community, churches and retailers.
• Customer Experience
  • Provide an exceptional customer service experience to all customers.
  • Properly zone store for optimum selling and customer experience.
  • Serve as product knowledge expert to educate customers and Associates.
  • Hold all Associates accountable for product knowledge including features and benefits.
  • Model Company values; hold all Associates accountable to do the same.
  • Assist Store Manager in developing staff to ensure exceptional customer service through Customer Experience.
• Operations
  • Function as the Store Manager’s partner in all store matters.
  • Maintain the highest standards in store operations in relation to the Policy and Procedures manual.
  • Assist the Store Manager in creating the store schedule and revising as necessary to align with selling expense and productivity.
  • Partner with store Associates to ensure the neatness, maintenance and cleanliness of the store.
  • Execute merchandise displays and visuals to enhance the Brand.
  • Assist in placing supply orders and monitoring inventory levels.
  • Communicate with Store Manager and District Manager on issues.
• Team Development
  • Assist in recruiting candidates to work in the store. Recommend top candidates to the Store Manager.
  • Assist in the training and coaching of the staff to ensure bench strength, career paths and succession.
  • Conduct Take 5’s to ensure all Associates are updated on daily Company and store communications.
  • Assist in holding all Associates accountable to policies and procedures through coaching/counseling, coaching moments and ongoing feedback.
  • Effectively manage time for self and Associates.

• Knowledge, Skills, & Experience
  • High school diploma or equivalent.
  • 2–3 years prior retail experience; 1 year prior supervisory experience preferred.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills.
  • Ability to apply retail math principles.
  • Excellent computer skills and ability to use a POS system.
  • High level of initiative and accountability.
  • Proven ability to prioritize multiple initiatives.
  • Detail‑oriented; consistently meets deadlines.
• Essential Work Requirements
  • Lift 30 lbs, pushing, pulling, bending and stretching frequently.
  • Stand for periods of 8–10 hours a day.
  • Use ladders or other equipment for the purpose of store and merchandising maintenance.
  • Work a flexible schedule to include some holidays, most weekends and/or late evenings.
  • Minimal travel may be required, e.g., district meetings, banking duties.
  • Daily interaction across all divisions/levels.

All positions are exempt from overtime. This job description does not guarantee a specific schedule, compensation, or duties and may be updated as needed.