Commercial Door & Hardware Estimator​/Customer Service Rep

Commercial Door & Hardware Estimator / CSR

POSITION SUMMARY Commercial Door & Hardware Estimator / CSR will be working directly with customers, inside & outside sales to provide accurate / on-time quotes and orders to our valued customers. Responsibilities include receiving quotes through e-mail and over the phone, working with customers during the estimation process, estimating commercial doors, commercial frames, and hardware with our quoting program, understanding various fire labeling requirements based on building codes and occupancy requirements, collaborating with cross-functional teams to gather insights and refine estimates, maintaining meticulous records of all project-related information, double checking / proofing quotes & releasing them into orders, follow-up with orders directly with our customers – such as lead-time changes, back-orders, customer changes, etc, resolving customer complaints by researching the order history and taking this position of incorrect products or services, following up to ensure that appropriate changes are made to resolve customer's problems, soliciting sale of new or additional services or products including upselling and add-on selling, conducting all activities in a safe manner adhering to company safety standards, continuously working towards a "one team" concept with outside sales representatives, actively participating in departmental goal setting and goal achievement, maintaining positive relationships with customers, working well with outside sales representatives, providing stellar customer service and exceeding the customer's expectations.

Education:

High School Graduate or General Education Degree (GED)

Experience:

6+ years customer service experience and or millwork experience (preferred but not required) Skills & Abilities Computer

Skills:

General computer knowledge required, including use of internet and email, MS Office. Basic math skills (fractions, decimals, division, multiplying, adding, subtracting) Keyboarding skills Ability to use a calculator, able to read, write and understand English Ability to communicate effectively and to articulate clearly Ability to use a multi-line phone system, occasional out-bound calling Benefits:
Pay will be based on experience Retirement Plan 401K Paid time off Health Insurance
* Please be careful about scam recruitment. Specialty Building Products would never send any candidate a check or instructions to deposit funds in a bank account in connection with the interview or hiring process. Reeb® Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.