Evening Supervisor Operations

Job Title: Evening Supervisor Operations

Job Location: Pittsburgh-USA-15231

Work Location Type: On‑Site

Salary Range: $56,949.

Since 1942, Sky Chefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last‑mile logistics, and retail commerce.

From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At Sky Chefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast‑paced, team‑driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Results‑driven operations professional responsible for overseeing PM airline catering drivers and dispatch operations to ensure safe, efficient, and on‑time service delivery. This role leads day‑to‑day operational activities, ensures compliance with all safety and security standards, supports customer service excellence, and drives continuous improvement initiatives within a fast‑paced airline catering environment.

SKYCHEFS, near PIT International Airport

Onsite

3:30 PM – 12:00 AM

• Oversee PM airline catering drivers, including dispatch operations and daily route coordination
• Verify drivers are following all SOPs, safety standards, and operational procedures
• Monitor and drive on‑time performance to ensure service level expectations are consistently achieved
• Maintain and ensure proper driver scheduling, staffing coverage, and shift compliance
• Oversee operational workflows to ensure all areas are organized, staffed, and directed effectively to meet production and delivery timelines
• Ensure timely and accurate catering and delivery of all flights according to operational standards and customer requirements
• Lead daily team huddles to communicate operational goals, priorities, updates, and performance expectations
• Monitor employee breaks and lunches to ensure compliance with labor standards and operational coverage
• Address operational issues proactively, including gate changes, missing items, service recovery, and customer callbacks
• Ensure digital operational tools and innovations are fully utilized, including Ground Star, FTT, SFS, and related systems
• Document processes, identify operational gaps, and implement corrective actions to improve efficiency and execution

• Maintain knowledge of airline, ramp, and transportation safety and security procedures
• Perform Ramp Safety Observations (RSOs) and reinforce safe work practices across operations
• Ensure strict adherence to FDA, USDA, OSHA, EPA, DOT, HACCP, and company policies and procedures
• Promote and maintain a strong safety culture through coaching, audits, engagement, and accountability
• Conduct regular compliance and safety audits and follow up on corrective actions as needed
• Ability to obtain and maintain a SIDA badge, including successful completion of a 10‑year federal background check and fingerprinting requirements

• Lead, coach, and develop employees in alignment with company values, policies, and performance expectations
• Foster a positive, inclusive, and high‑performing work environment focused on accountability and continuous improvement
• Provide ongoing performance feedback, guidance, and support for employee development and engagement
• Address employee relations matters professionally and consistently
• Model strong leadership behaviors and reinforce operational excellence within the team

• Deliver a customer service‑focused experience by responding effectively to operational challenges and client needs
• Build strong internal and external relationships to support service excellence
• Monitor KPIs…