Administrative Specialist , or Trainee​/Trainee

Position: Administrative Specialist 1, or Trainee 1 / Trainee 2
Duties Description The Testing Services Division is responsible for the development, administration, scoring and validation of the examinations provided to the public for State agencies and local jurisdictions. To better serve New Yorkers and make civil service examinations more accessible and convenient for all, the Department is modernizing and transforming the way in which civil service examinations are held. As part of this new examination model, the Department is in the process of establishing 12 dedicated computer-based testing centers across New York State to provide all New Yorkers with the ability to participate in exams, including individuals who do not have access to a computer or Wi-Fi services.

Under the general direction of an Administrative Specialist 2, the Administrative Specialist 1 will be responsible for overseeing the daily operation of one of the Department's twelve new computer-based testing (CBT) centers and supervising CBT center staff.

The duties of this position include, but are not limited to, the following:

• Supervise the operation of a CBT center (e.g., reasonable accommodations; candidate scheduling; test security; monitor staffing levels and payroll administration; critical incidents; Building issues; IT issues; and candidate and staff safety).

• Plan, organize, schedule, and coordinate test site operations based upon policies and procedures developed by the Test Center Administration Unit in Albany.

• Escalate test site operations or administrative issues that cannot be corrected locally for resolution by Information technology Services, the regional Administrative Specialist 2, or the Test Administration Unit in Albany.

• Directly supervise and evaluate the performance of the program Aide responsible for the supervision and staffing of test 11onitors and clerical staff at the CBT center.

• Ensure the CBT center is adequately staffed and written reports on operations are submitted to the Test Administration Unit in Albany.

• Manage the purchase of office needs; ensure adequate equipment and supplies; train staff on test administration policies and procedures; monitor proper functioning of computer- related equipment and network connections.

• Analyze operations and suggest improvements on test 3dministration procedures; implement and track operational changes at assigned test locations; and write reports on test site 11etrics and operations.

• May be assigned to cover test administration shifts at the CBT Center, public schools, or other test sites in an assigned region, which may include nights and weekends, or travel to another test site.

• Travel to other CBT centers within the region may be required in the absence of the Administrative Specialist 2.

Minimum Qualifications NY HELPS
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
Administrative Specialist Trainee 1:
Four years of experience performing or overseeing budget, human resources, and business services activities for an organization or program.

Substitution:
An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Administrative Specialist Trainee 2:
Five years of experience performing or overseeing budget, human resources, and business services…