Office Assistant

Duties Description

The Testing Services Division is responsible for the development, administration, scoring and validation of the examinations provided to the public for State agencies and local jurisdictions. To better serve New Yorkers and make civil service examinations more accessible and convenient for all, the Department is modernizing and transforming the way in which civil service examinations are held. As part of this new examination model, the Department is establishing 12 dedicated computer-based testing (CBT) centers across New York State to provide all New Yorkers with the ability to participate in exams, including individuals who do not have access to a computer or Wi‑Fi services.

Under the general direction of a Program Aide, the Office Assistant 2 will be responsible for the clerical processing and office support work at one of the Department’s twelve new CBT centers and for supervising subordinate test administration staff.

• Ensure clerical processing procedures are followed and recommend improvements.
• Gather, compile, and prepare materials for test administration.
• Resolve clerical operation issues and respond to questions concerning test administration.
• Assign staff to greet and check in civil service examination candidates at a designated reception area.
• Assist civil service examination candidates with the scheduling or rescheduling of their exams, and answer questions that test monitors are unable to resolve.
• Complete all documentation for the various exams that are administered, reporting any suspected irregularities or discrepancies.
• Configure individual candidate testing stations, maintain testing room and equipment, and provide training to test monitors on work equipment and procedures.
• May administer examinations and instruct candidates on test procedures.
• Plan, assign, and schedule test monitors to test administration roles and ensure adequate training for assignments in consultation with the Program Aide.
• Submit test monitor payroll data to ensure these staff are paid in a timely manner.
• Supervise test monitors and evaluate performance of test administration staff and the quality, quantity, and timeliness of their work.
• May be assigned to cover test administration shifts at the CBT center, public schools, or other test sites in an assigned region, which may include nights and weekends, or travel to another test site.

• One year of clerical experience.

• Current Department of Civil Service employees with one year of permanent, contingent permanent, or 55 B/C service as an Office Assistant 2, if less than one year, must be currently reachable on the Office Assistant 2 eligible list for the Bethpage location if one exists.

• Must be reachable on the current eligible list or eligible for transfer. Any active transition or promotion list(s) must be exhausted to appoint under the NY HELPS program.

• One year of permanent, contingent permanent, or 55 B/C service in a title eligible for transfer and determined to be similar by Civil Service.
• For transfers, a list of approved titles is available through Civil Service GOT-IT at (Use the "Apply for this Job" box below)..

• Based on the results of the canvass of the current eligible list for the Office Assistant 2 position, the Department may elect to make a provisional appointment to this position rather than a permanent appointment if the eligible list has fewer than three candidates interested.
• One year of permanent, contingent permanent, or 55 B/C service as an office assistant, clerical, or keyboarding title allocated to Grade 6 or higher.

• One year of permanent, contingent permanent, or 55 B/C service as an Office Assistant 1; or one year of permanent service in a clerical or keyboarding title allocated to Grade 6 or higher.
• Current permanent non‑competitive state employees certified eligible for the 55 B/C program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55 B/C of the Civil Service…