Office Assistant - Ambulatory Multi-Specialty - Bethpage

Job

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

We have an exciting opportunity to join our team as an Office Assistant
- Ambulatory Multi-Specialty
- Bethpage. In this role, the successful candidate will be responsible for providing basic front‑desk support for clinical intake operations. May be responsible for pre‑authorizations and certifications with the exception of surgical procedures.

• Perform other duties as assigned.
• Provide reception assistance, greet patients, answer calls, and direct requests for assistance to the appropriate individual. Screen telephone callers in a pleasant and professional manner, take messages or direct caller to the appropriate person or area. Schedule routine appointments and follow‑ups for visits and procedures that do not require or have already been pre‑authorized. Refer all inquiries regarding pre‑authorizations/certifications to the appropriate person.
  
  Collect and complete any patient‑related documents. Assist patients in enrolling in Patient Secure if necessary. Confirm patient appointments daily, with appropriate notations in system. Maintain schedule to ensure no gaps in scheduling system.
• Responsible for patient check‑in and check‑out. Gather all patient demographic data and materials from patients and/or their representatives. Obtain insurance information, verify insurance eligibility electronically, take their picture and ask them to use Patient Secure. On subsequent visits, verify demographic info and make any necessary edits. Collect and ask patients to sign patient‑related documents including HIPAA, MSPQ, ABN, etc. Follow up with patients and/or their representatives, physician offices, etc.,
  
  to gather missing data and materials in order to complete the intake process, or refer to more senior level staff.
• Collect co‑pays and any other balances owed to institution. Scan all necessary documents into the intake system. Monitor intake work queue for timely intake completion.
• May be responsible for pre‑authorizations and certifications with the exception of surgical procedures. Ensure appropriate procedure and diagnosis coding is utilized in the pre‑certification and verification process and question physicians, if appropriate, to ensure accuracy and completeness of information.
• Assist patients who have a question regarding insurance coverage. Refer patients who are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay‑or restrictions, making payment, multi‑plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business office contact.
• Maintain cooperative and professional relationships with physicians, nurses and office and clinical staff. Type routine material such as forms and letters, envelopes, etc. Type materials neatly, accurately and according to instructions.
• Answer patient questions to ensure understanding and patient satisfaction, or refer them to more senior level staff. Maintain confidentiality on matters to which they are privileged.
• Maintain and receive files for area. Keep files organized and up‑to‑date. Complete filing in accordance with departmental procedures. Sort and distribute documents and forms for area section. Distribute materials according to content of communications and departmental procedures. Log materials with respect to time and data when applicable. Process incoming and outgoing documents. Complete…