Cash Management Specialist

Optimum

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

The Cash Management team supports customers and internal groups in processing and reconciliation of customer cash payments.

• Evaluate, research and resolve customer payment processing issues via on-line web tools and data provided from reports.
• Responsible for maintenance of customer payment options, including reporting billing & processing system issues that hinder the performance of the database.
• Coordinate adjustments and payment applications of customer accounts consistent with department standards and procedures.
• Process manual local area payments, bulk management invoicing, lockbox exceptions, and credit cards.
• Responsible for deposit preparation, including daily transmittal forms, deposit slips, and pick up logs.
• Responsible for balancing lockbox deposits and following department process and procedure to address discrepancies.
• Manage internal mailboxes, phone calls, faxes and subscriber inquiries ensuring issues are resolved within compliance.
• Provide customer service billing support, explaining billing statements, processing customer payments for service, and issuing credits and debits.

High School Diploma or equivalent required
Experience in banking or telecommunication industry, including billing and order processing is preferred
Working knowledge of windows-based software (Microsoft Word, Excel, Access)
Demonstrated analytical and mathematical proficiency
Demonstrated problem solving proficiency in resolving customer issues
Ability to work flexible hours, including evenings, weekends, holidays and overtime as required

At Optimum, we're fueled by our four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity.

Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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