Resident Services Coordinator

Pay or shift range: $30 USD to $32 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• Staff Scheduling/Recruitment
  • Coordinates and plans staff schedules, taking staff needs into consideration.
  • Coordinates all staffing requirements and scheduling of Wellness and Reflections Departments.
  • Assures staffing par levels are met daily for all shifts.
  • Coordinates coverage with Reflections/Wellness Directors to approve/disapprove staff requests for paid time off.
  • Completes/Projects/Posts Monthly Master Schedule in On Shift in timely matter.
  • Updates any/all staffing changes for all shifts daily in On Shift. (Example : Sick Calls , Early Clock In / Out).
  • Patiently manages last-minute changes in scheduling.
  • Assists with recruitment needs by advising Director of Administrative Services (DAS) of open positions.
  • Assists with coordinating candidate interviews for Directors of Wellness/Reflections
  • Participates in staffing meetings
  • Assists DAS with applicant completing onboarding/submitting all mandatory new hire paperwork.
  • Manages staff call-outs appropriately by following proper protocol.
  • Assists DAS with any inquiries regarding payroll as they related to shift hours paid.
  • Assists DOW and/or DAS with monitoring status of required in-service education for staff.
• Resident Record Oversight/Resident Support
  • Maintains Resident chart/file:
    • Files resident documents ensuring completeness of records/documents prior to filing.
    • Assists the DOW/DOR with obtaining pre-admission documentation as directed and ensures that resident chart is compiled.
  • Assists DOW/DOR with maintenance of the residents’ Electronic Health Records (EHR) including but not limited to:
    • uploading pertinent documents to the EHR upon move-in and throughout the resident’s residency
    • ensuring completeness of all resident information including diagnoses, allergies, immunizations, weights, service plan, tasks.
    • runs reports as requested by DOW/DOR
  • Reviews medical evaluations and all admission forms, and interval documentation and documents, for timely completion, accuracy, and completeness as these pertain to company policy and State Department of Health requirements:
    • Ensures completion and receipt of resident annual medical evaluations
    • Refers to the DOW/DOR documentation that is incomplete, incorrect and/or coming due.
  • Performs monthly chart reviews/audits (EHR/Paper charts) ensuring that various records and forms are:
    • in proper order
    • current/updated including proper staff and physician sign-off as required
  • Maintains overflow (current year) and historical (prior years) resident records as per company policy and assure all needed documents specific to individual Resident’s files are appropriately filed.
  • Monitors electronic record dashboard to ensure completion of:
    • all resident evaluations/service plans by DOW or designee care
    • completion of care/medication assistance tasks by care staff.
    • response to care alerts
    • presents any identified issues to DOW or designee.
  • Assists with chart-to-cart audits to ensure:
    • presence of all needed forms for the Medication Assistance Program where indicated and appropriate, i.e. prn capability
    • prescriptions/orders are present and reflective of current medication regimen
    • refers discrepancies to Department Head and/or appropriate staff
  • Organizes charts post resident discharge following chart order guide and provides complete and organized chart to Director of Case Management.
  • Assists with provider visits ensuring resident records are prepared and lists of residents to be seen available to provider
• Communication
  • Communicates with pharmacy, physician, physician offices, home health and hospice providers, hospital and skilled nursing facilities discharge planners, Resident/Resident Representatives, et al, as needed.
• Administrative Responsibilities
  • Communicates with internal and external members of the care team.
  • Analyzes recurring errors and bring to the attention of the DOW and/or Executive Director if necessary.
  • Identifies frequent errors occurring by a single person.
  • Performs various data entry and information…