Engineer- Endpoint Management

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

The Endpoint Management Engineer provides design, implementation, and third level support for enterprise systems management tools including Microsoft Intune, Systems Center Configuration Manager (SCCM/MECM), and other management tools for end user devices including user workstations (both Windows and macOS) and mobile devices (iOS/iPadOS/Android). The Endpoint Management Engineer delivers services that facilitate the initial setup process of end user devices, system policy and control, app packaging and distribution, security updates, and remote support for various devices such as laptops, desktops, virtual desktops, mobile devices, printers, and IoT devices.

• Design, implementation, and third level support of Microsoft Intune and System Center Configuration Manager (SCCM).
• Architecture, oversight, and troubleshooting of policies, deployments and patching for Windows endpoints.
• Troubleshooting and resolution of end user device issues, including root cause analysis and escalation to vendors as required.
• Integration with various systems management solutions including Active Directory, SAML SSO, security (EDR/EPM), monitoring/end user experience/DEX, connectivity (VPN/Zero Trust), and asset management. Packaging and deploying applications through systems management tools.
• Security patch management.
• Escalate problems to management and/or vendors in a timely fashion.
• Develop techniques and implement the resolution of problems based on root cause analysis.
• Follow established Change Control procedures to document all production changes and to limit unexpected interruptions to the production environment.

• Bachelor's degree in Computer Science or related field; or equivalent work experience.
• Minimum 5 years experience in Information Technology.
• Ability to communicate in a written and verbal fashion, clearly and concisely, to peers, management, and business stakeholders.
• Ability to research, analyze, define, propose, design, document, and implement solutions to achieve business objectives.
• Self-Starter:
  Ability to work without supervision on large and/or extended term projects.
• Technical problem solver, able to identify multiple parallel options for solving a given business problem.
• Must be able to work collaboratively as part of a team while autonomously remaining accountable for individual deliverables.
• Excellent troubleshooting skills are a must in this position.
• Knowledge and understanding of common project management concepts. Understanding of traditional SDLC, Waterfall and Agile project delivery concepts. Knowledge and understanding of general ITIL concepts.

• Expert knowledge of Microsoft Windows operating systems
• Expert knowledge of Microsoft Endpoint Management suite including Microsoft Intune and System Center Configuration Manager
• Expert knowledge with Microsoft Windows management tools Group Policy, Bit Locker, App Locker
• Expert level experience integrating endpoint management tools such as EDR (e.g. Crowd Strike, Microsoft Defender for Endpoint), asset management (e.g. Device
  42, Flexera, Snow, Service Now), connectivity (e.g. Cisco VPN, Palo Alto Global Protect, Zscaler ZIA/ZPA), privilege management (e.g. Cyber Ark EPM, Delinea Privilege Management, Beyond Trust EPM), and digital experience (e.g. Nexthink, Zscaler ZDX)
• Expert level experience in developing, troubleshooting and maintaining Windows Power Shell scripts

• Advanced knowledge of Windows policy/security management platforms (e.g. Entra , Active Directory)
• Advanced knowledge of Microsoft 365, Exchange, Teams, SharePoint management
• Experience with VDI
• Experience with macOS management tools (e.g. Jamf Pro, Microsoft Intune, Kandji) and MDM solutions (e.g. Mobile Iron, Workspace One) is a plus

At Optimum, we're fueled by our four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal…