Mgr Network Engineering

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We are Optimum, a leader in the fast‑paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high‑speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team‑oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

Optimum!

Optimum is seeking a Manager of Network Engineering to lead the design, deployment, and support of Managed Wi‑Fi solutions for Multi‑Dwelling Units (MDUs). This role ensures reliable, high‑performance connectivity for residents and property managers through advanced Wi‑Fi technologies. The Manager will oversee engineering activities related to network architecture, implementation, and ongoing support for MDU environments, working closely with internal teams and external partners to deliver best‑in‑class managed Wi‑Fi services.

• Manage a team of network engineers responsible for designing and deploying Managed Wi‑Fi solutions for MDUs.
• Oversee end‑to‑end implementation of MDU Wi‑Fi projects, including site surveys, RF planning, network design, hardware configuration, and installation support.
• Ensure network performance, security, and reliability through proactive monitoring and troubleshooting.
• Collaborate with property owners, developers, and internal stakeholders to define technical requirements and deliver tailored solutions.
• Support integration of Wi‑Fi services with Altice's core IP network and backhaul infrastructure.
• Maintain documentation for network designs, configurations, and operational procedures.
• Assist in vendor evaluations and product selection for Wi‑Fi hardware and management platforms.
• Provide escalation support for complex issues and ensure timely resolution.
• Work closely with key business partners responsible for installation, maintenance, and Tier 1‑3 support to ensure seamless service delivery and operational excellence.
• Drive continuous improvement in deployment processes and customer experience.

• Deployment Timeliness:
  Complete MDU Wi‑Fi installations within agreed project timelines (e.g., 95% on‑time delivery).
• Network Uptime:
  Maintain service availability at or above 99.9%.
• Customer Satisfaction:
  Achieve property manager and resident satisfaction scores of 90% or higher.
• Issue Resolution:
  Resolve escalated network issues within SLA (e.g., 24‑48 hours).
• Cost Efficiency:
  Deliver projects within budget while optimizing resource utilization.

• BS/BA degree in a technical discipline or equivalent work experience.
• 10+ years of experience in network engineering, with at least 5 years focused on Managed Wi‑Fi deployments and support.
• Experience managing or supervising technical teams.
• Strong knowledge of Wi‑Fi technologies (802.11 standards), access point deployment, and wireless network design.
• Experience with Open Wi‑Fi frameworks and RXG (Ruckus Cloudpath or similar gateway solutions).
• Familiarity with managed Wi‑Fi platforms and cloud‑based network management tools.
• Understanding of IP networking fundamentals, VLANs, DHCP, DNS, and routing protocols.
• Experience with Cisco or Ruckus networking equipment preferred.
• Ability to interpret site plans and perform RF planning for multi‑unit environments.
• Excellent communication and project management skills.

• CWNA (Certified Wireless Network Administrator)
• CWDP (Certified Wireless Design Professional)
• CCNA or CCNP (Cisco Certified Network Associate/Professional)
• CompTIA Network+
• PMP (Project Management Professional) – a plus for project oversight
• Open Wi‑Fi and RXG platform experience certifications (vendor‑specific)

Ability to travel up to 30‑40% as needed for site…