Senior Help Desk Engineer

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Title:

Senior Help Desk Engineer

Reporting to:
Director of Information Technology

Position Summary:

The Senior Help Desk Engineer will provide advanced technical support for IT service desk operations, assist with cybersecurity compliance initiatives, and help reduce the backlog of aged tickets. This role is critical to sustaining compliance with CMMC requirements, meeting Trans Digm corporate cybersecurity standards, and improving service delivery across the organization.

Key Responsibilities:

* Help Desk Operations:
Serve as escalation point for complex tickets related to network, endpoint, and access issues; drive backlog reduction and improve SLA compliance.

* Cybersecurity & Compliance:
Execute technical controls for CMMC compliance and Trans Digm IT-005 requirements; support vulnerability remediation; assist with evidence collection for audits and POA&M closure.

* Documentation:
Update SSPs, change logs, and compliance artifacts; maintain accurate records for audit readiness and corporate reporting.

Required Qualifications

* Education:

Bachelor's in IT, Computer Science, or related field (or equivalent experience).

* Experience:

3+ years in IT support/help desk with exposure to network/security tasks; familiarity with CMMC/NIST 800-171 and corporate security policies.

* Technical

Skills:

Troubleshooting across Windows, networking, and endpoint security; vulnerability management and patching

* Soft Skills:

Excellent communication, documentation, and problem-solving.

* Must be authorized to work in the U.S.

* Applicant should be eligible for any required authorizations from the U.S. government.

Preferred Qualifications

* Experience with SIEM tools (e.g., Crowd Strike, Bitsight integration).

* Prior exposure to defense/aerospace compliance.

* Certifications:

Network+, Security+, or equivalent.

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