Telecom & Internet Analyst

Requisition
11796
-Posted
- Design

- Telecommunications

- USA.NY.Bethpage-1111 Stewart More (2)

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

We are seeking a detail-oriented and technically proficient Telecom & Internet Analyst to oversee our colocation footprint and strategic vendor relationships. You will serve as the primary point of contact for our data center partners (e.g., Cologix, Equinix, Cyrus One, Data Bank) and be responsible for managing network infrastructure projects, optimizing cross-connect deployments, and ensuring adherence to Service Level Agreements (SLAs).

• Partner Management: Act as the primary relationship manager for neutral-host data centers and carrier partners. Drive regular business reviews to ensure service delivery performance meets company standards.
• Interconnection Strategy: Manage the provisioning and lifecycle of cross-connects, fiber builds, and cabling projects within colocation facilities. Portal management to place orders. Submit and track Letters of Authorization (LOAs) and Connecting Facility Assignments (CFAs). Coordinate with “Remote Hands” requests.
• Commercial & Procurement: Assist in negotiating and renewing Master Service Agreements (MSAs) and Statements of Work (SOWs) for rack space, power, and bandwidth capacity.
• Capacity Planning: Coordinate with Network Engineering to assess growth requirements, plan for cage/cabinet expansions, and optimize power/cooling availability in existing facilities. Maintain an accurate database of circuit IDs and port assignments.
• Operational Escalations: Serve as the technical and administrative escalation point for any carrier or data center-related outages, service degradation, or maintenance windows.
• Billing & Compliance: Oversee monthly auditing of carrier/vendor invoices against contracted terms and internal usage logs to ensure billing accuracy.

• 3-5 years of experience in the telecommunications or ISP industry, specifically within Carrier Relations & Colocation.
• Deep understanding of the data center ecosystem, including experience working with large-scale providers (e.g., Equinix, Cologix, Digital Realty, Data Bank).
• Strong technical literacy regarding fiber optics, cross-connect methodologies, IP transit, and typical data center physical infrastructure.
• Proven ability to manage complex procurement cycles and vendor contract negotiations.
• Excellent project management skills, with the ability to balance multiple site deployments and operational escalations simultaneously.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:
Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification…