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Director, IT Service Delivery & Process Excellence
Job in
Bethpage, Nassau County, New York, 11714, USA
Listed on 2026-07-10
Listing for:
Optimum
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
Optimum in Bethpage, NY seeks a Director of Service Delivery & Process to define, govern, and continuously improve CPTO service delivery processes across Incident, Problem, Change, Event, and Configuration Management.
The role leads end-to-end process design, documentation, execution, and maturity, partnering with stakeholders to drive governance, risk mitigation, and automation while ensuring auditability and operational excellence.
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