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Director of IT Service Delivery & Process Automation
Job in
Bethpage, Nassau County, New York, 11714, USA
Listed on 2026-07-16
Listing for:
Optimum
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Project Manager, Change Management, IT Consultant
Job Description & How to Apply Below
Optimum is seeking a Director of Service Delivery & Process Management to define, govern, and continuously improve ITSM processes across the CPTO organization. This role owns end‑to‑end process design, documentation, execution, and maturity of Incident, Problem, Change, Event, and Configuration Management, with a focus on automation and risk reduction.
The leader will drive process ownership, establish governance, and oversee TCAB and related forums, enabling improved customer experience and
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