SRE; Site Reliability Engineer

Site Reliability Engineer (SRE I)

Job Description Required Education//

Certifications:

Bachelor's degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience. Required Skills, Experience, & Abilities: 0–2 years of experience in systems administration, IT operations, video engineering, or SRE-related work. Exposure to video delivery workflows (streaming, VOD, A  packaging) is a plus but not required. Basic understanding of Linux administration and troubleshooting. Familiarity with scripting (Python, Bash, or Power Shell).

Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, Data Dog, or similar). General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP). Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus. Experience with cloud environments (AWS, Azure, GCP) is desirable but not required.

Job Overview:
We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs). As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills.

This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.

Responsibilities:

• Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
• Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
• Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
• Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
• Execute runbooks for routine operational tasks, deployments, and platform maintenance.
• Write and maintain basic automation scripts (Python, Bash, Power Shell) to reduce manual work.
• Document incident response steps, troubleshooting guides, and standard operating procedures.
• Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**