Deposit Operations Quality Control and Oversight Program Manager

Deposit Operations Quality Control and Oversight Program Manager

Job Category: Deposit Operations

Requisition Number: DEPOS
006667

• Full-Time

Showing 1 location

Bethpage, NY 11714, USA

Four Leaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The Deposit Operations Quality Control & Oversight Program Manager serves as a senior subject matter expert and control owner for deposit operations reconciliations, exception governance, and quality assurance. This role leads end-to-end oversight of high-risk reconciliation and proof processes, ensuring timely GL integrity, accurate transaction posting, and audit-ready documentation in alignment with regulatory requirements and internal control standards. The position provides escalation leadership, influences cross-functional stakeholders, and drives root-cause remediation and continuous improvement initiatives that strengthen the control environment and reduce operational risk

This opportunity is open to flexible work options including a remote set up.

• Lead and govern daily, weekly, and monthly reconciliations for deposit-related general ledger (GL) and internal accounts, establishing certification standards, timelines, and documentation requirements to ensure completeness and control compliance.
• Direct investigation and resolution of out-of-balance conditions, variances, and aged/unreconciled items; perform root-cause analysis, quantify impact, and drive sustainable corrective actions across stakeholders within established SLAs.
• Oversee exception governance for items such as ACH returns, check adjustments, and posting discrepancies prioritizing high-risk exposures, coordinating cross-team resolution, and ensuring timely clearing, accurate disposition, and documented approvals.
• Own quality control reviews and control testing for deposit operations processes; define test plans, document results, report control performance trends, and drive remediation through to verified closure.
• Establish and oversee reconciliation and exception performance metrics and dashboards; deliver actionable risk insights to management, identify systemic trends, and recommend enhancements to controls and operating procedures.
• Prepare, review, and certify reconciliation packages and audit-ready support in accordance with record retention standards; ensure clear narratives for reconciling items, approvals, and evidence of control execution.
• Lead escalation and incident management for unresolved discrepancies, control breaks, or potential losses; complete impact assessments, coordinate containment and recovery actions, and provide concise, timely communications to leadership.
• Serve as a primary point of contact for internal/external audits and exams by providing reconciliation, reports, walkthroughs, and evidence of control design and operating effectiveness; coordinate responses through issue closure.
• Partner with Accounting, Payments, Branch Operations, Digital Banking, and Technology to lead problem solving for complex breaks and defects; drive alignment on ownership, timelines, and long-term fixes.
• Own and enhance reconciliation procedures, QC standards, and job aids; provide training and guidance to ensure consistent execution and adherence to policy and regulatory expectations.
• Lead continuous improvement initiatives (e.g., standardization, automation, tooling optimization) to increase efficiency, reduce exception volume, and strengthen end-to-end control effectiveness.

• Associate’s or Bachelor’s Degree required. Field of study in accounting, finance, or a related field preferred.
• 7+ years of experience in banking operations, deposit operations, or account reconciliation.
• Strong understanding of reconciliation processes, general ledger balancing, and exception handling.
• Familiarity with transaction processing, incurring & returns, and adjustments preferred.
• Experience with core banking systems and reconciliation tools.
• Proficient in Microsoft Excel or similar tools for…