OD - Services

Posted Wednesday, August 26, 2026 at 4:00 AM

The Operations Director is responsible for the overall management and supervision of a group of residential facilities. The Director’s primary role is to ensure that all of the needs of the people supported in their programs are met. These needs include ensuring their rights are both promoted and respected, supporting their health and safety, and working with them to identify and realize their personal outcomes.

The Operations Director is responsible for ensuring that available resources are used efficiently and effectively, that funder and FREE, Inc. policies and procedures are followed, and that established program performance standards are met or exceeded. In collaboration with division leadership, the Operations Director is responsible for establishing and maintaining high standards of performance for their teams.

• Directly supervises a team of supervisors, ensuring that they are trained, guided and supported on an ongoing basis. Conduct regularly scheduled one to one support meetings with supervisors at least monthly.
• Ensures that the rights, health, safety and personal outcomes of the people living in the residence are supported at all times.
• Leads a culture of ongoing professional development for the entire team. Ensure that all staff fulfill training requirements, that they receive regular performance evaluations, and that performance improvement feedback is provided timely and according to FREE’s policies.
• Reviews requisite documentation, including goals, service documentation, medical, financial etc., for all residences within scope, for accuracy, thoroughness and timely filing in a manner in accordance with New York State, Federal and Agency policy.
• Conducts regular and routine site visits to all programs within the scope of responsibility.
• Must be able to conduct, coordinate, support and participate in all required meetings, councils, and events, including ones scheduled outside normal business hours.
• Accurately and positively communicate agency philosophy, administrative decisions, etc. to all team members in a timely and professional manner.
• Ensure completion of initial evaluation, monthly observations/feedback and annual evaluations, in all programs within scope.
• Review and submit billing in a timely manner as required.
• Reviews residence rosters on a regular basis, to ensure all authorized hours are accurate and are aligned with the needs of the program; monitors overtime effectively.
• Ensure and monitor that programs are adhering to set budgets.
• Conduct basic assurance reviews including, financial reviews, as per agency policy as well as regular and routine inventory review at all programs.
• Ensure and monitor that all team members obtain/maintain required certifications and trainings
• Interview, hire, develop and retain high quality staff.
• Ensure follow through on all recommendations and plans of action resulting from internal audits and external surveys.
• Represent the Agency to outside agencies and at functions when requested.
• Participate in committee meetings as requested.
• Fulfill the essential job functions of a supervisors during vacancies and when shifts cannot be covered.
• Full on-call responsibilities.
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all…