Manager Software Quality Engineering & Product Operations

Career Opportunities:
Manager Software Quality Engineering & Product Operations (12266)

Requisition
12266
-Posted
- Project Management

- Telecommunications

- USA.NY.Bethpage-1111 Stewart

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Optimum is seeking a Manager of Quality Engineering & Product Operations to lead a team that elevates product quality through modern Quality Engineering practices, with a strong emphasis on test automation, engineering tooling, and development-aligned delivery.

This role sits within Product Operations and bridges UAT, product quality, and software test automation across residential and business value streams - video, broadband, voice, mobile, customer applications, B2B services, and care/field experiences. The manager builds and coaches a team that reduces manual testing over time, embeds quality earlier in the development lifecycle, and partners with Product, Engineering, and Customer Operations to improve launch readiness and post-launch reliability.

The role also connects Operational Readiness Testing, UAT, Product Trials and Beta, launch readiness, and post-launch product health so quality findings translate into clear release decisions and future product improvements.

A successful candidate combines people leadership with hands-on Quality Engineering credibility: automation strategy, CI/CD-aware testing, data-driven quality decisions, and the ability to transform how teams validate and release products.

• Define and execute a Quality Engineering and test automation strategy for owned product domains.
• Lead the design, build, and maintenance of automated test frameworks and tools across residential and business products.
• Partner with Engineering to integrate automated tests into CI/CD pipelines.
• Establish measurable automation and pipeline Key Results (e.g., automated coverage, flaky-test rate, mean time to validate, escaped defect rate) and drive accountability.
• Use and customize developer and observability tooling to instrument test systems, monitor quality signals, and improve feedback loops for development teams.
• Drive proof-of-concepts and prototypes to evaluate automation architectures, frameworks, and tooling tradeoffs before scaling.
• Prioritize and systematically reduce technical debt in test suites, frameworks, environments, and quality tooling.
• Introduce and mature controlled release validation capabilities.
• Act as an advocate for Quality Engineering and test automation across Product Operations and partner engineering teams.
• Manage end-to-end acceptance and validation cycles across multiple value streams, shifting from purely manual UAT toward risk-based, automation-assisted Quality Engineering.
• Lead the team in defining acceptance criteria, test scenarios, exit criteria, defect triage, and go/no-go recommendations grounded in evidence.
• Ensure rigorous testing and validation processes so releases meet acceptance criteria and reliability expectations before launch.
• Partner with Product and Engineering to refine requirements, story/acceptance criteria quality, and coverage gaps using modern SDLC practices.
• Coordinate launch readiness across environments, test data, automation suites, and cross-team dependencies.
• Ensure validation covers complete customer and frontline journeys, including installation, activation, usage, support, troubleshooting, recovery, and service restoration.
• Optimize product operations and quality processes for Optimum residential and commercial services, including broadband, video, voice, mobile, customer applications, and B2B offerings.
• Collect, analyze, and act on product performance, defect, pipeline, and customer feedback data to improve quality and operational efficiency.
• Collaborate with Product, Engineering, Field Operations, Care,…