Client Experience Coordinator

The Administrative Assistant will assist the jewelry buyers with clerical and reception duties.

• Serve as the main Client Experience contact for all West Coast CIRCA offices
• Manage client appointments and submission pipeline using software platforms
• Receive at minimum 30 calls per day and initiate client calls, answering any questions clients may have or helping clients with anything related to their appointments at all of our US offices
• Follow up with clients via phone, text, and e-mail
• Greet clients with a friendly and positive attitude, check in, escort the client to the buyer's room, and offer refreshments
• Update data from appointments and submissions, including personal and purchase information
• Collaborate daily with the full Client Services Team to ensure clients and prospective clients have the best experience throughout their entire journey (pre and post appt)
• Assist in maintaining the office environment

• A strong and kind communicator with professional direct verbal & written skills
• Ability to work cross-functionally with different teams and company stakeholders
• Highly organized with the ability to adapt to changing business needs and the ability to manage multiple moving parts
• Self-motivated and results-oriented, strategic thinker with an ability to learn, contribute, and willing to take full ownership over Seller Support

• One year of admin experience required, luxury goods industry or consumer goods industry preferred
• Bachelor's or Associate degree - preferred
• Previous diamond and jewelry experience - preferred
• Excellent interpersonal skills with the ability to cultivate good working relationships both internally and externally
• Highly organized, detail-oriented, and customer-focused
• Proficient in Microsoft Office applications, especially Excel
• Spanish-speaker is a plus
• Ability to work in Beverly Hills, CA, Monday through Friday from 9 AM-6 PM

• A supportive, inclusive culture in an organization that values your contributions
• Opportunities for personal and professional growth through work experience and mentorship
• An attractive and equitable compensation package, including salary and stock options
• A generous benefits program featuring generous PTO, comprehensive medical, dental, vision, and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks, and so much more!