Case Manager Assistant-BH

We need a sharp, highly organized, and proactive Case Manager Assistant who thrives in a fast-paced, high-volume environment and is ready to assist in personal injury cases from start to finish. The ideal candidate is a problem solver, a master communicator, and an assistant powerhouse who knows how to keep things moving, and keep clients informed.

• Support Case Managers in Handling High-Volume Caseloads – Assist in the day-to-day management of multiple personal injury cases, ensuring efficiency and organization throughout the claims process.
• Assist with Case Intake & File Setup – Gather and input client information, accident details, and case documentation into the firm’s case management software to establish new claims.
• Verify Insurance Coverage & Liabilities – Contact insurance companies to confirm coverage, policy limits, and liability determinations, ensuring that all necessary information is obtained for case processing.
• Draft and Send Legal Correspondence – Prepare and send letters of representation, demand letters, medical authorization requests, and other legal documents as needed.
• Open & Monitor Insurance Claims – Initiate new bodily injury and property damage claims with insurance carriers and follow up to ensure timely processing.
• Property Damage Resolution – Work closely with insurance adjusters and clients to facilitate the repair or total loss settlement of damaged vehicles, ensuring prompt resolution of property claims.
• Client Communication & Case Status Updates – Maintain consistent follow‑ups with clients regarding treatment progress, insurance updates, and case developments.
• Monitor Medical Treatment Plans – Ensure clients are following prescribed treatment plans, attending medical appointments, and undergoing necessary evaluations, while updating case managers on treatment status.
• Maintain Case Files & Documentation – Keep case files, medical records, police reports, and insurance correspondences organized, properly filed, and up to date.
• Liaise with Medical Providers & Collect Records – Coordinate with doctors, physical therapists, and medical facilities to obtain bills, records, and treatment summaries for demand preparation.
• Update & Maintain Case Management System – Input case details, track progress, and ensure all client records, documents, and correspondence are accurately logged and easily accessible.
• Assist with Demand & Settlement Preparation – Work with case managers to prepare case summaries, calculate damages, and gather final medical records before submitting demands to insurance companies.
• Follow Up on Outstanding Documents & Requests – Track and follow up on missing medical records, billing statements, and insurance responses to avoid case delays.
• Assist in Negotiation & Settlement Process – Support case managers by coordinating settlement paperwork, obtaining client signatures, and finalizing disbursement documents.
• General Administrative & Legal Support – Provide additional support by handling phone calls, scheduling appointments, and assisting with other tasks related to case progression.

• Proven experience in personal injury case management – You know the ins and outs of handling PI cases like a pro.
• Exceptional communication skills – You can break down complex legal matters for clients in a way that makes them feel confident and supported.
• Superior organizational abilities – You thrive in high-volume environments and can juggle multiple cases without missing a beat.
• Problem-solving mindset – You see challenges as opportunities and find creative solutions to get results.
• Tech‑savvy & detail‑oriented – Experience with case management software (Filevine, Salesforce, Clio, CasePEER or similar) is a plus!
• Bilingual (Spanish/English) is required.

• We’re not just a law firm—we’re a movement dedicated to fighting for our clients and shaking up the industry.
• Competitive salary, bonuses, and growth opportunities—we reward top performers.
• A collaborative, high‑energy work environment where your hard work is recognized and valued.
• Opportunities for career advancement—we promote from within and invest in our people.
• A…