Customer Success Manager

Customer Success Manager

Study Fetch is a technology company building AI-native learning products:
Study Fetch for students and Honen for workforce training. Together, they connect education with real-world readiness across every stage of learning.

We're looking for proactive and relationship-focused Customer Success Managers to support our enterprise partners as they onboard and scale with Honen. In this role, you'll be the strategic point of contact for enterprise stakeholders, ensuring they receive value from our platform, understand product updates, and can track the impact on user engagement and learning outcomes.

• Own onboarding, implementation, and long-term success for assigned university accounts
• Serve as the primary point of contact for university faculty and administrative leads
• Develop success plans and guide partners through platform adoption and integration
• Track usage metrics, create performance reports, and proactively surface insights
• Conduct regular check-ins, training sessions, and strategic reviews
• Collaborate closely with sales and product teams to ensure partner needs are met
• Advocate for customers internally and influence roadmap based on feedback
• Drive renewals and expansions through relationship-building and value demonstration

• 3+ years of experience in Customer Success, Account Management, or EdTech services
• Experience supporting enterprise or institutional clients
• Strong communication and relationship-building skills
• Ability to work cross-functionally and manage multiple stakeholders
• Familiarity with the higher education landscape and academic structures
• Organized, analytical, and comfortable presenting data-driven insights
• Passion for supporting students and driving meaningful learning outcomes

• $75,000 - $150,000 Base Salary + Bonus incentives
• 100% employer paid Medical, Dental, and Vision Insurance
• 75% dependent coverage
• A high-growth, mission-driven team focused on transforming how students learn