Customer Service Representative

We are looking to hire a full-time Customer Service Associate for DNAM Brands.

In this role, you will provide friendly, efficient support to customers across our portfolio of iconic brands—including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka—ensuring every interaction reflects our commitment to quality and professionalism. You will respond to inquiries via email and chat on platforms such as Tik Tok Shop, Whatnot, and Shopify, assisting with orders, returns, exchanges, refunds, and general product questions.

This role requires strong communication skills, attention to detail, and the ability to manage high-volume inquiries while maintaining a positive, customer-first mindset.

The Customer Service Associate plays a key role in protecting brand reputation and driving customer loyalty—resolving issues efficiently, maintaining accurate records, and upholding company standards across all support channels.

You must be based in or willing to commute to our office to be considered for this position.

• Strong verbal and written communication skills
• Strong problem solving and multitasking abilities
• 1+ year in customer service
• Strong interpersonal skills and a customer-first mindset
• Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
• Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
• Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
• Strong attention to detail and accurate data entry skills
• Experience working with Tik Tok Shop and Shopify is a plus

• Respond to customer inquiries via email or chat in a timely and professional manner
• Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
• Process orders, returns, exchanges, and refunds accurately
• Provide product, service, and policy information clearly and consistently
• Document customer interactions and update records in CRM or POS systems
• Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
• Maintain knowledge of company products, services, and procedures
• Collaborate with team members and other departments to improve customer satisfaction
• Meet individual and team performance goals, including response time and customer satisfaction metrics
• Uphold company standards, policies, and brand representation in all customer interactions