Client Concierge

The Client Concierge supports the Sales Team and Customer Service of our Flagship Store by coordinating customer orders from preparation through pickup, helping ensure each order is accurate, ready on time, and communicated clearly to the customer. This role assists with order tracking, package readiness, pickup scheduling, customer updates, and internal follow-up between sales, inventory, shipping, and store operations.

• Assist the sales team with coordinating customer orders from order placement through package pickup.
• Track order status, package readiness, pickup timing, and customer communication needs.
• Coordinate scheduled pickups with customers, sales associates, delivery drivers / couriers, and internal team members.
• Verify order information, customer details, package labels (if applicable) and required documentation before release.
• Monitor order and pickup queues to prioritize time-sensitive requests and support efficient sales follow-through.
• Maintain accurate records of order status, pickup confirmations, exceptions, and unresolved issues. Included or not limited to partial Item Fulfillmen ts.
• Communicate clearly with customers regarding pickup instructions, order readiness, delays, missing information, or service updates.
• Collaborate with sales, inventory, shipping, customer service, and store operations teams to resolve discrepancies.
• Support safe handling, staging, and organization of completed orders and packages in designated pickup areas.
• Follow company policies, security procedures, privacy standards, and carrier requirements.
• Identify opportunities to improve order coordination, pickup accuracy, customer experience, and operational efficiency.
• Assist with coordination and scheduling of deliveries in collaboration with Customer Service

• High school diploma or equivalent required.
• Previous experience in retail sales support, order coordination, logistics, shipping, customer service, or warehouse support preferred.
• Must have a valid Driver's License
• Strong attention to detail and ability to maintain accurate order and pickup records.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple customer orders and pickup requests in a busy environment.
• Comfort using point-of-sale systems, order management systems, shipping platforms, scanners, or basic office software.
• Ability to follow procedures, protect customer information, and handle customer orders responsibly.
• Dependable, organized, and customer-focused with a professional attitude.

• Ability to stand, walk, bend, and move throughout the work area for extended periods.
• Ability to lift, carry, push, or pull packages up to company-defined weight limits.
• Comfort working in a fast-paced environment with changing pickup volumes and deadlines.
• Availability to work assigned shifts, which may include weekends, holidays, mornings, or evenings based on business needs.

• Sales support and order coordination
• Customer service and issue resolution
  
  Organization and time management
• Order tracking and documentation accuracy within Net Suite
• Problem solving
• Team communication and follow-through between departments
• Safety awareness and responsible package handling
• Reports to: Customer Service with collaboration between departments (Operations and Sales Management Team)
• Full Time, Hourly with Robust Benefits Package. Starting pay is $25 per hour + bonus + clothing allowance + amazing work culture