Resident Concierge

Description

At PALMA we're redefining the resident experience through exceptional service, professionalism, and hospitality. As a Resident Concierge, you'll be the first point of contact for residents and guests, playing a key role in creating a welcoming, responsive, and service-oriented environment. This position is perfect for someone who thrives in a people-focused setting and is looking for career growth in the property management or hospitality industry.

• Resident and Guest Relations:
  Act as the primary point of contact for all resident and guest inquiries (non-financial), ensuring exceptional customer service and issue resolution.
• Administrative Support:
  Manage incoming calls and general inquiries, ensuring prompt and efficient message delivery to the appropriate departments or team members.
• Logistics & Access Control:
  Coordinate move-ins and move-outs, manage guest access logs, and oversee the key or access control systems for the building.
• Package Management:
  Efficiently handle all incoming packages, deliveries, and mail, including logging, secure storage, and resident notification.
• Building Operations & Maintenance:
• Conduct regular parking audits and report any violations or issues to management.
• Ensure the front of house, lobby, and common areas maintain a professional and welcoming appearance.
• Document maintenance requests and coordinate with the maintenance team or vendors for timely resolution.
• Reporting:
  Complete and maintain accurate daily activity and operational reports for property leadership.

• 1 year of experience in hospitality, residential, or front desk roles
• Excellent communication and interpersonal skills
• Tech-savvy with comfort using new software, email, and basic MS Office tools
• Organized, dependable, and able to multitask in a fast-paced environment
• Flexible availability - weekends are a must and holidays as needed

• Career Pathways:
  We invest in your development. Grow into leasing, operations, or property leadership roles with hands-on mentorship and formal training.
• Supportive Culture:
  Join a team that values initiative, positivity, and collaboration