Host - Beverly Hills

Summary

The House of Dior Beverly Hills seeks a refined, engaging Host to serve as the first ambassador of the boutique. The Host will create a warm, welcoming, and sophisticated environment, thoughtfully guiding clients and ensuring a seamless, memorable experience that reflects the Maison's standards of luxury and service.

• Welcome and greet each client upon arrival, creating an immediate positive impression.
• Discreetly ascertain the purpose of visits and direct inquiries, anticipating client needs.
• Introduce clients to appropriate Brand Ambassadors and facilitate personalized experiences.
• Provide exceptional, anticipatory service and offer curated tours and recommendations.
• Maintain comprehensive knowledge of Dior collections, services, and spa offerings.
• Utilize boutique technology and client management systems proficiently.
• Manage boutique traffic with discretion and support special events and clienteling initiatives.
• Help maintain the boutique's presentation and inviting ambiance at all times.

• Minimum 2 years of experience in luxury retail, hospitality, or a related client-facing environment.
• Exceptional communication, interpersonal, and presentation skills with meticulous attention to detail.
• A polished, poised, and professional demeanor and the ability to thrive in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to anticipating client needs.
• Flexibility to work evenings, weekends, and holidays as required and proficiency with CRM and boutique technology.