LN Concerts, Client Services Director

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

For additional information, visit  .WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOBVIP Nation is looking for a highly motivated and organized individual to be a critical part of the client service team in the organization. This individual will be a self-starter and leader, guiding team members on the road to meet and exceed expectations of artist and clients.

WHAT THIS ROLE WILL DOBuild VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers

Liaise with agents and managers for all details of the VIP program

Oversees all aspects of VIP program, set up and tour logistics from inception to execution:

Works with ticketing for package set up on TM/VIPN/Venue Platforms, oversees ticket releases

Works with project manager/fulfillment for merchandise creation and design ideas

Hires touring staff, submits payroll for each tour Coordinate with touring and artist / management teams for advertising and promotion of VIP packages, including socials and email newsletters

Oversee fan communication

Creation and advocacy of general VIP Nation policies as it applies to in-office systems and event execution

Submits décor, ambience and merchandise deck ideas for approval with management

Oversees daily rep expenses for proper budgeting

Evaluate customer service solutions and practices

Able to manage multiple clients at once in fast paced environment

Reviews and submits invoices for payment

Reviews settlements with finance WHAT THIS PERSON WILL BRING5-10 years of touring, event and/or artist management experience

Experience managing Live Event Operations; experience in VIP package fulfillment and operations a plus Excellent budgeting and project management skills

Strong reporting and analysis skills as well as overseeing large-scale budgets

Experience pitching, discussing and executing sales proposals

Superior communication skills and experience with crisis management

Proficiency in merchandising and production planning

Must have valid passport and be available for domestic and international travel BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH :
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF :
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY :
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER :
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS :
Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams…