Patient Care Coordinator - Tower Hematology Oncology

Job Description

The Patient Care Coordinator supports patients in their designated team with an emphasis on care coordination. As a co-located member of the team, will coordinate the registry of patients and activates them to ensure adherence to care pathways. Will be assigned respective duties to their department.

• Supports patients in meeting their care goals and adhering to their pertinent care plan.
• Conducts telephonic or electronic outreach to patients requiring follow-up on their care plan, in order to ensure continuity of accurate care.
• Engages patients in becoming active members in their care plan by using motivational interviewing techniques.
• Grooms provider schedules to ensure appropriate visit interventions.
• Coordinates and attends patient case conferences with appropriate providers. Handles any follow-up task emerging from case conferences.
• Updates provider goals and care plans, if needed, to allow for visibility by entire care team.
• Accomplishes pharmacist orders to ensure adherence to pharmacist drug therapy plan, if the patient is enrolled in Drug Therapy Management (DTM).
• Complete care coordination orders for patients as determined by provider, care manager, and social work and maintains a daily management tracking system.
• Schedules pertinent provider appointments such as primary care, specialty, procedures, etc.
• Ensures all discharge orders are completed per discharge plan or providers' order in accordance with their care plan.
• Assists in verifying health plan benefits for any ordered services.
• Remains available to assist with visit checkout for patients to ensure all needs are addressed prior to leaving clinic.
• Will be assigned to patients and will follow with any issue process to address non-adherence or any other patient concerns.

High school diploma/GED required. Associates's or Bachelor's degree preferred.

Three (3) years of professional experience in healthcare required. Three (3) years of previous care coordination or managed care experience preferred.

Overtime Status: NONEXEMPT

Shift Length: 8 hour

Salary Range: $28.53 - $44.22

Department: THO Operations