Food and Beverage Reservationist Agent

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Reservationist Agent to join the Food and Beverage Team at this beautiful property! This Forbes 5‑Star, AAA 5‑Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. The outlets include an elevated Mediterranean restaurant, a rooftop restaurant, lobby lounge, and in‑room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website, Instagram, Facebook

• Classification:
  Full‑Time
• Shift: Flexible – must be available to weekdays, weekends, and holidays.
• Pay Rate:
  The pay rate for this role is $24.13 and is based on applicable and specialized experience and location.

As a Food and Beverage Reservationist Agent, you would be responsible for managing all inbound and outbound restaurant reservations while supporting the administrative and operational flow of the restaurant. This role plays a critical part in optimizing table inventory, pacing service, capturing revenue opportunities, and ensuring seamless communication between guests and the restaurant team.

• Professionally handle all inbound and outbound reservation calls, inquiries for large parties and private dining requests.
• Monitor and respond promptly to reservation emails and online inquiries.
• Accurately input, modify, and manage bookings in Open Table.
• Ensure proper documentation of special requests, VIP notes, allergies, celebrations, and guest preferences.
• Proactively manage waitlists and cancellation lists to maximize occupancy.
• Confirm reservations as needed to reduce no‑shows.
• Capture and securely process credit card guarantees and deposits when required.
• Assist in pre‑shift communication regarding reservation notes and service flow.
• Coordinate closely with Restaurant Managers and Hosts to align on cover counts and turn times.

We look for demonstration of our core values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is proud to have an award‑winning workplace culture ranking #1 World’s Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property‑specific terms and conditions of employment.

Waldorf Astoria Beverly Hills

Full‑time

Waldorf Astoria Hotels & Resorts

Call Center and Reservations