Seasonal Server Assistant - Costa Covo

L'Ermitage Beverly Hills
9291 Burton Way
Beverly Hills, CA 90210, USA

ABOUT L’ERMITAGE BEVERLY HILLS
L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality.

As a Server Assistant at Costa Covo, restaurant and bar, you play an integral role in creating an exceptional guest experience. In this role, you will support overall restaurant operations, maintain a clean and organized work area and provide exceptional hospitality through your professionalism, attention to detail, and guest-focused approach. Your ability to anticipate guest needs and create positive interactions will help set the tone for an unforgettable dining experience.

JOB SUMMARY:

• Deliver exceptional guest service by greeting, seating, assisting, and supporting all servers and bartenders in dining areas; handling guest requests and running food and beverage items, ensuring guest satisfaction.
• Maintain thorough knowledge of food and beverage offerings, including specials, to answer questions and make recommendations.
• Be perceptive, proactive, and engaging. Anticipate and personalize the guest experience when possible; remember your guest and their requests. Support VIP and special occasion service, encourage repeat visits, and professionally resolve guest concerns by escalating issues to management when necessary.
• Set up, organize, and maintain dining rooms, service stations, bars, and patio, including arranging furniture, tables, chairs, umbrellas, heaters, and other guest amenities according to established standards.
• Monitor and maintain the cleanliness, appearance, safety, and organization of dining, bar, and service areas by clearing and sanitizing tables of used dishes, glassware, flatware, napkins, and bringing to kitchen for sorting.
• Resetting furniture and tables to standard, removing debris and trash, and ensuring all areas remain guest-ready throughout the day.
• Complete all opening, closing, side work, and pre-service duties, including stocking and replenishing supplies and ice bins, preparing service items, polishing glassware and flatware, napkins, organizing inventory, and performing assigned deep-cleaning tasks.
• Maintain inventory and availability of operational supplies, including beverages, trays, service items, condiments, amenities, and other guest-use products.
• Demonstrate knowledge of table and seat numbers and operate efficiently and professionally during high-volume, fast-paced, and high-stress service periods.
• Follow all food safety, allergy awareness, sanitation, and responsible alcohol service practices, including communicating allergy concerns, recognizing signs of intoxication and refusing alcohol service when appropriate.
• Report maintenance, equipment, furniture, or facility issues promptly to the appropriate department and coordinate with housekeeping, engineering, and other departments to ensure seamless guest service.
• Foster a positive, team-oriented work environment by collaborating with colleagues, assisting team members as needed, and maintaining open communication with management regarding guest or employee concerns.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Perform other duties and responsibilities as assigned by management to support departmental and operational needs.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 8 hours.
• Ability to remain in a standing or walking position for 90% of shift, given moderate…