Hospitality Ambassador, Beverly Hills Flagship

Hospitality Ambassador, Beverly Hills Flagship

Beverly Hills, CA, United States

• Job Category Retail - Store Sales
• Years of Experience Minimum 1 year
• Contract Type Unlimited contract
• Job Schedule Full time
• Locations Store-Beverly Hills (30)
• Legal Employer HERMES OF PARIS INC.
• Posting Date 07/13/2026, 07:17 PM

Hermès of Paris (HOP), the United States subsidiary, opened its first boutique in Beverly Hills in 1972. Today, the company operates 39 boutiques and an accessories pop-up shop, in addition to a Distribution & Service Center located in New Jersey. The Corporate Headquarters is situated in the heart of New York City, in close proximity to the Client Relations Center and Campus Hermès, the company’s training center.

Hermès of Paris also maintains a regional Corporate Office in Beverly Hills. The organization employs more than 1,500 associates, and this number continues to grow. The subsidiary’s expansion is supported and guided by President & Chief Executive Officer Diane Mahady and the Senior Leadership Team.

We are proud to be an equal opportunity workplace. It is the policy of HOP, that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

HOP also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

The Team:

The Hermès Beverly Hills Flagship Boutique opened in 1972and focuses on providing extraordinary service toclients as a part of the Western Region. This position will report to the Operations Director and support the client experience and represent Hermès in all respects of their duties.

The Opportunity:

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

About the Role:

• Create an effortless luxury environment and exceeding expectations in all hospitality services
• Greet and welcome clients as they enter and leave boutique location
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
• Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
• Provides directions if needed and partners with Concierge/Host…