Information Technology Help Desk Technician

Omninet Capital is seeking an IT Help Desk / Systems Administrator to join the team in Beverly Hills. This role is responsible for delivering reliable end-user technical support while assisting with the administration and maintenance of the organization’s IT infrastructure. This role serves as a key point of contact for onsite and remote employees, resolving hardware, software, and connectivity issues, while also supporting core systems such as Active Directory, Office 365, endpoint security, and workstation deployments.

The ideal candidate combines strong customer service skills with hands-on technical expertise, operating comfortably in both reactive support and proactive system maintenance. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.

• Provide support for onsite and remote staff through RMM, phone, chat, and in‑person interactions
• Troubleshoot hardware and software issues involving Windows 10/11, Microsoft Office and O365 apps (Teams/SharePoint/One Drive), VPN, Wi-Fi, and LAN connectivity, Printers, peripherals, and mobile devices
• Diagnose and resolve user problems with respect to hardware/software, login and application issues
• Assist with user onboarding/off-boarding, including computer setup and account provisioning
• Assist with monitoring system performance, server health, storage usage, and critical services
• Support Group Policy management including creation, updates, troubleshooting, and deployment validation
• Help with patching and updating Windows workstations and servers (manual or through centralized tools like WSUS, Intune, or RMM)
• Participate in configuring and maintaining Windows domain infrastructure including DNS, DHCP, file sharing permissions, and network printers
• Contribute to maintaining asset inventories, license tracking, and hardware lifecycle planning
• Support IT projects such as system upgrades, migrations, or cloud adoption initiatives
• Prepare and deploy new workstations and laptops
• Ensure systems are properly domain‑joined, patched, secured, and configured with required applications
• Migrate user data, backup files, and ensure smooth transition during device replacements

• 3+ years of experience in Systems Administration and Help Desk Support
• Strong hands-on experience supporting Windows 10/11 environments
• Working knowledge of Microsoft 365 ecosystem, including:
• Office applications (Outlook, Word, Excel, PowerPoint)
• Teams, SharePoint, and One Drive administration and end-user support
• Experience troubleshooting hardware, software, and network connectivity issues, including VPN, Wi-Fi, LAN, printers, and peripherals
• Practical experience with user account management in Active Directory and azure AD (user provisioning, group membership, password policies)
• Familiarity with Office 365 Admin Center and Exchange Online (mailboxes, shared mailboxes, distribution lists)
• Experience with workstation setup, deployment, and lifecycle management, including imaging, patching, and device replacement
• Exposure to endpoint security tools such as antivirus, EDR, device encryption, and compliance policies
• Ability to support onboarding and off-boarding processes, including device configuration and access provisioning
• Strong troubleshoot, documentation, and time-management skills
• Excellent communication skills with the ability to explain technical issues to non-technical users

Omninet Capital, LLC is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. We recruit, employ, train, compensate, and promote without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local laws.

All employment decisions are based on qualifications, merit, and business needs. Omninet complies with all applicable state and local fair employment practices laws, including the California Fair Employment and Housing Act (FEHA).