Sr. Business Analyst - Travel Technology

Sr. Business Analyst - Travel Technology

Location:

US-CA-Beverly Hills

Job :

Division:
Global Travel Collection

# of Openings: 1

Salary:
Min USD $64,570.00/Yr. – Max USD $/Yr.

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

The Business Analyst - Travel Technology is responsible for analyzing, documenting and supporting mid‑office technology, agent systems, and applications used across the Global Travel Collection. This role serves as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately translated into functional and technical solutions that improve agent workflow, automation, client service and operational quality.

The Business Analyst supports both leisure and corporate travel divisions by driving productivity‑enhancing initiatives, overseeing system enhancements, and ensuring the successful delivery of projects related to quality control systems, automation and integration with third‑party travel technology providers.

Business Analysis & Requirements Management

• Receive, review and analyze service requests from internal departments including Sales, Finance, IT, Revenue Management, Reporting, Business Operations, and external clients.
• Elicit, document and validate business requirements from key stakeholders for new system implementations, enhancements and process improvements.
• Translate business needs into clear functional requirements, Statements of Work (SOW), process flows, use cases and technical task lists.
• Analyze current‑state workflows and systems, identify gaps and define future‑state solutions.
• Clearly communicate desired functionality versus existing system behavior to technical teams and vendors.

System & Application Support

• Act as a subject matter expert for mid‑office quality control systems and agent‑facing applications.
• Provide second‑ and third‑level support by analyzing system issues, identifying root causes and recommending solutions.
• Collaborate with supplier partners (e.g., Concur Compleat, Booking Builder, Magna Tech, Sabre, Worldspan) on system enhancements, integrations and issue resolution.
• Support testing efforts by developing test scenarios, validating system changes and ensuring requirements are met prior to deployment.

Project & Stakeholder Management

• Manage and prioritize multiple concurrent projects across departments and systems.
• Track requirements, dependencies, risks and delivery timelines to ensure on‑time and high‑quality execution.
• Participate in project planning, status reporting and post‑implementation reviews.
• Provide recommendations for optimizing automation, standardizing processes and improving operational efficiency.

Documentation & Communication

• Produce and maintain comprehensive documentation including requirements documents, process maps, system specifications and user guides.
• Communicate project status, risks and changes clearly and proactively to stakeholders.
• Facilitate and participate in meetings, workshops and walkthroughs related to system functionality, integrations and business processes.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 3‑5 years of experience working with mid‑office or quality control systems in the travel industry.
• Strong knowledge of QC systems;
  Mid Office COMPLEAT/GDSX experience preferred.
• Hands‑on experience with GDS platforms, particularly Sabre and Worldspan.
• Understanding of online booking tools and end‑to‑end travel workflows.
• Ability to translate business requirements into technical and functional documentation.
• Familiarity with databases and SQL for data analysis and validation.
• Working knowledge of version control concepts.
• Exposure to XML standards, web services and system integrations.
• Basic understanding of Java and…