Operations & Project Manager

Abel Richard is an ultra-luxury Maison redefining modern refinement. With operations based in Scottsdale, Arizona, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare, limited‑edition creations that seamlessly blend technology, high‑tech material innovation, personality, and purpose.

Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication.

Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. Every component tells a story. Every silhouette is a conversation starter. As the Maison continues to expand its presence across key luxury markets, Abel Richard remains focused on elevating customer experience, brand storytelling, and modern luxury across every touchpoint.

The Operations & Project Manager improves how Abel Richard runs day to day and delivers cross‑functional projects that move the business forward. This role builds scalable processes, strengthens operational controls, and drives execution across teams. You’ll partner closely with Logistics, Training, and external vendors to optimize workflows and reporting using Net Suite (ERP) and Lightspeed X‑Series (POS), ensuring clean data, consistent operating standards, and reliable visibility into performance.

• Own and improve core operating processes across the company (workflow design, SOPs, documentation, and rollouts).
• Identify operational gaps and inefficiencies; recommend solutions and lead implementation with measurable outcomes.
• Establish operating rhythms that keep work moving (issue tracking, decision logs, stakeholder updates, and follow‑ups).
• Build and maintain simple dashboards and reporting to monitor operational performance and support leadership decisions.

• Lead cross‑functional projects end‑to‑end: scope, requirements, timeline, budget (when applicable), execution, and closeout.
• Develop project plans, workback schedules, meeting notes, and status reports that clearly show progress, risks, and next steps.
• Facilitate stakeholder meetings that drive decisions, accountability, and follow‑through.
• Proactively identify blockers and dependencies; elevate early with clear options and recommendations.
• Manage multiple initiatives at once while maintaining strong attention to detail and deadlines.

• Support and improve operational workflows across Net Suite and Lightspeed X‑Series, partnering with functional owners and vendors as needed.
• Coordinate system changes that impact operations: requirements gathering, testing/UAT, training support, rollout planning, and post‑launch cleanup.
• Document and maintain standards for key workflows (examples: item/SKU setup, pricing, purchasing/receiving, transfers, returns/exchanges, and reporting definitions).
• Support data accuracy and governance by partnering with Retail and Finance on process adherence and root‑cause fixes.
• Improve reporting consistency and “single source of truth” metrics across POS and ERP data.

• Manage and monitor operations‑related vendors (service providers, systems partners, and operational suppliers), including performance tracking and issue resolution.
• Coordinate purchasing and vendor workflows with Finance (invoice matching support, documentation, approvals, and renewal tracking).
• Maintain operational readiness for peak periods, launches, and company‑wide changes.

• Maintain operational documentation with strong version control (SOPs, forms, checklists, training guides).
• Support internal controls through consistent processes and audit‑ready records (examples: access controls, vendor…