Help Desk Associate

Why Join ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

The Corporate Helpdesk Associate provides technical support to office‑based and remote employees across the organization. This role ensures that corporate workstations, applications, collaboration tools and cloud services operate reliably and securely. The associate supports both macOS and Windows environments, manages devices through modern management platforms, and delivers high‑quality assistance to users with varying technical skill levels.

• Provide hands‑on and remote support for macOS and Windows devices.
• Troubleshoot issues involving system performance, OS updates, login problems, software installations, drivers and connectivity.
• Set up, configure and secure devices for new hires and refresh cycles.

• Manage corporate endpoints using system management tools.
• Ensure devices meet security, configuration and compliance standards.
• Deploy software, patches, profiles and updates across the environment.
• Troubleshoot enrollment, policy application and compliance‑related issues.

• Assist with provisioning, MFA setup, password resets and group permissions.
• Provide support for Exchange, SharePoint and One Drive.

• Support corporate applications including productivity suites, collaboration tools and departmental software.
• Assist with software deployment, access management, license tracking and user onboarding.
• Troubleshoot application performance issues, compatibility problems and workflow challenges.

• Troubleshoot basic network issues, including Wi‑Fi connectivity, VPN access, DNS resolution and wired port issues.
• Support users with remote access tools, MFA and secure workstation configurations.
• Collaborate with network teams when deeper troubleshooting or configuration changes are required.

Provide command‑line troubleshooting for both macOS Terminal and Windows Command Prompt.

• Log and manage support requests through the organization’s ticketing system.
• Document troubleshooting procedures, solutions and device configurations.
• Maintain accurate asset inventory of computers, accessories and licensed software.
• Create and maintain knowledge base articles and end‑user documentation.

• Provide approachable, effective support for employees at all technical levels.
• Assist with onboarding tasks such as workstation setup, user account provisioning and introduction to corporate tools (One Drive, SharePoint, email, collaboration tools).
• Support conference room technology and presentation equipment.
• Train users on best practices for device care, security, file management and productivity tools.

• Participate in device rollouts, OS upgrades, cloud migrations and other IT‑driven initiatives.
• Identify recurring issues and recommend process or technology improvements to enhance the user experience.

• 2–4 years of IT support or corporate helpdesk experience.
• Strong proficiency with macOS and Windows support.
• Basic skills in Command Prompt and macOS Terminal commands.
• Strong understanding of modern collaboration tools and basic networking.
• Excellent troubleshooting, multitasking and communication skills.
• Highly organized, self‑directed and customer‑service focused.
• Physical & Work Environment Requirements (lift 20–40 lbs).
• Comfortable supporting both on‑site and remote employees.
• Willingness to assist during after‑hours maintenance windows.

The base pay range for this position is $35/hr‑$40/hr which represents the current range for the non‑exempt position. Please note that actual pay will vary based on factors including but not limited to location, experience and performance. On occasion and when applicable, there may be a possibility that the final agreed‑upon base salary may be outside of the upper end of the range.

The range listed is one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long‑term incentives, a PTO policy and many other progressive benefits.