Senior Manager, Enterprise Applications & IT Operations

FRAME is a brand that bridges the heritage and quality of manufacturing in Los Angeles with a distinctly European aesthetic. Its collections take inspiration from a French way of  dressed up casual  embodied by the style icons of the 1970’s.

Since the brand’s inception in 2012, FRAME has rapidly evolved from the off-duty models favorite denim brand, to a fashion house that produces four ready-to-wear collections a year.

With headquarters split between Culver City, Los Angeles and Fitzrovia, London, FRAME is known for its coveted wardrobe classics, American craftsmanship and its loyal following.

FRAME is seeking a hands-on Senior Manager to oversee enterprise applications, integrations, EDI, infrastructure and cybersecurity across its retail, e-commerce, wholesale and corporate operations.

This role combines ERP administration, software engineering, project management and IT operations. The Senior Manager will coordinate internal resources and third-party partners while actively participating in technical design, troubleshooting and project delivery.

• Administer and support FRAME’s ERP and related business applications.
• Manage system configuration, user access, workflows and master-data controls.
• Support order management, inventory, purchasing, allocation, fulfillment, receiving and financial processes.
• Coordinate system upgrades, enhancements, testing and deployments.
• Maintain alignment across ERP, PLM, e-commerce, POS, OMS, WMS and reporting platforms.
• Document system configurations, integrations and support procedures.

• Manage EDI transactions with wholesale customers, vendors, 3PLs and logistics partners.
• Support transactions such as 850, 855, 856, 810, 846, 940 and 945.
• Monitor EDI and integration failures and coordinate their resolution.
• Manage APIs, middleware, SFTP and other file-based integrations.
• Lead mapping, testing and certification with trading partners.
• Establish reconciliation, alerting and error-handling procedures.

• Provide technical oversight for integrations, internal development and automation.
• Support API, SQL, scripting and data-transformation activities.
• Review technical designs, code quality and deployment plans.
• Identify opportunities to automate manual processes and improve data accuracy.
• Maintain development, testing, version-control and release-management standards.

• Manage application, integration, infrastructure and security projects.
• Develop requirements, project plans, timelines, budgets and status reports.
• Coordinate internal stakeholders and external implementation partners.
• Manage technology vendors, consultants and managed-service providers.
• Monitor vendor deliverables, performance and service-level agreements.
• Escalate risks, delays and critical decisions to senior leadership.

• Oversee technology supporting FRAME’s offices, stores and warehouse operations.
• Manage networks, endpoints, cloud services, identity access and collaboration tools.
• Maintain security controls, including MFA, endpoint protection, access reviews and vulnerability remediation.
• Coordinate security assessments, incident response and compliance activities.
• Maintain backup, disaster-recovery and business-continuity procedures.
• Support infrastructure requirements for new stores, offices and warehouse locations.

• Manage and develop internal technical resources.
• Coordinate priorities across internal teams and third-party providers.
• Partner with Finance, Operations, Supply Chain, Retail, E-commerce and Customer Service.
• Translate business requirements into practical and scalable technology solutions.
• Maintain clear ownership, documentation and escalation processes.

• Bachelor’s degree in Computer Science, Information Systems or equivalent experience.
• 8+ years of experience in enterprise applications, integrations, software engineering or IT operations.
• 3+ years of experience managing technical resources, vendors or major projects.
• Strong ERP administration and configuration experience.
• Extensive knowledge of EDI, APIs, SQL, middleware and data integrations.
• Experience with infrastructure, cybersecurity and identity-access management.
• Strong project-management and vendor-management skills.
• Ability to troubleshoot critical production issues.
• Strong communication and cross-functional collaboration skills.

• Experience in fashion, apparel, luxury or consumer retail.
• Knowledge of Blue Cherry ERP/PLM or a comparable apparel ERP.
• Experience with Shopify, New Store, WMS, 3PL and omnichannel platforms.
• Understanding of wholesale orders, ASNs, UCC labels and warehouse receiving.
• Experience supporting corporate offices, retail stores and distribution centers.
• Project-management, security or cloud certifications.