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Tier 2 Support Specialist — Escalations & Troubleshooting
Job in
Beverly Hills, Los Angeles County, California, 90211, USA
Listed on 2026-09-09
Listing for:
Jobless
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Study Fetch is seeking an empathetic Tier 2 Support Agent to join our Live Ops team. You will handle escalated customer issues across the platform, bridging frontline support with engineering and product.
Focused on complex cases, you’ll identify patterns, prioritize investigations, and ensure high-touch support with clear, professional responses. You will work with Intercom, Zendesk, Jira, and Linear to track tickets, meet SLAs, and contribute to knowledge base improvements.
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