Director of Operations

DNAM
Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more.

As we continue to scale our wholesale, direct-to-consumer, and global distribution business, we are seeking an experienced Director of Operations to lead and optimize our end-to-end operational infrastructure.

This executive leadership role is responsible for overseeing logistics, fulfillment, inventory flow, third‑party warehouse operations, customer experience, ecommerce operations, and cross‑functional execution. Reporting directly to executive leadership, the Director of Operations will build scalable operational processes, lead strategic initiatives, and ensure flawless execution across product launches, wholesale fulfillment, ecommerce operations, and international supply chain management.

The ideal candidate is a strategic leader who enjoys solving complex operational challenges, building high‑performing teams, and creating scalable processes that support rapid business growth.

• Lead the company's day‑to‑day operational strategy across e‑commerce, wholesale, warehouse, logistics, inventory, and fulfillment
• Partner closely with Executive Leadership, Production, Planning, Sales, E‑commerce, Marketing, Customer Experience, and Finance to ensure operational alignment across all business functions
• Own operational execution across all sales channels, including:
  • Shopify Plus
  • Tik Tok Shop
  • Wholesale
  • Marketplace & Future Commerce Channels
• Lead weekly operational meetings, launch readiness meetings, and executive business reviews
• Develop project plans, timelines, dashboards, and presentations to communicate operational performance and strategic initiatives
• Create contingency plans to mitigate operational risks, supply chain disruptions, and inventory challenges

• Oversee domestic and international logistics from manufacturing partners through final warehouse delivery
• Manage relationships with freight forwarders, customs brokers, parcel carriers, and transportation providers
• Coordinate inbound ocean and air shipments while monitoring delivery timelines and transportation costs
• Track freight expenses, landed costs, duties, and shipping performance by purchase order
• Ensure all import documentation, commercial invoices, packing lists, and customs documentation are accurate and compliant
• Collaborate closely with Production and Planning teams to ensure inventory arrives on schedule for launches and customer commitments

• Lead relationships with internal warehouse teams and third‑party logistics (3PL) providers
• Ensure accurate receiving, inventory management, order fulfillment, and shipping performance
• Monitor warehouse productivity, order accuracy, shipping SLAs, and operational KPIs
• Review warehouse capacity planning to support business growth and seasonal demand
• Oversee warehouse supply management, packaging materials, and operational readiness
• Review fulfillment performance and implement continuous process improvements

• Partner closely with the E‑commerce team to ensure operational excellence across all digital channels
• Support product launches, promotional campaigns, inventory synchronization, and order fulfillment
• Oversee operational execution for:
  • Shopify Plus
  • Tik Tok Shop
  • Wholesale accounts
  • Pop‑up events
  • Retail partnerships
• Ensure inventory accuracy across all sales channels
• Coordinate launch readiness with Marketing, Creative, Customer Service, and Warehouse Operations

• Partner with Customer Service leadership to improve the post‑purchase customer experience
• Monitor fulfillment‑related customer issues and implement operational improvements
• Oversee returns management, reverse logistics, and returns platform performance
• Analyze customer feedback to identify recurring operational issues and improve service levels
• Develop scalable processes that improve delivery accuracy, speed, and customer satisfaction