Department Manager

Summary

The Department Manager will own a department or floor's performance at the Beverly Hills store, leading and coaching a team of client advisors to achieve individual, departmental, and store targets. The role supports the Store Manager/Director in developing new and existing clients, builds succession plans, and combines commercial leadership with hands-on selling and team development. Operational responsibilities include opening and closing the store and maintaining inventory and policy compliance.

Responsibilities

• Lead, coach, and develop the team to drive business goals; set and review individual and team targets.
• Provide regular qualitative feedback and in-the-moment coaching to improve KPI performance.
• Identify, recruit, onboard, and secure succession plans for talent in collaboration with Store Manager/Director.
• Role-model selling behaviors, support sales activity, and grow category performance through analysis and action.
• Manage customer flow and service standards to ensure a high level of client experience and optimize data capture.
• Lead store operations in absence of senior management, including opening/closing and inventory management.

Requirements

• Proven experience leading diverse teams in a similar luxury retail environment.
• Strong communication and interpersonal skills with the ability to develop and coach others.
• Demonstrable commercial acumen and ability to analyze sales performance and implement solutions.
• Agile, creative, and commercial approach to problem solving.
• Passion and knowledge of the managed product category and a client-centric mindset.
• Committed team player willing to work side by side with the team and a strong interest in fashion, art, and culture.