Alterations Specialist, Beverly Hills

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

We are looking for an Alterations Specialist who will be responsible for producing high quality, altered merchandise within established time frame standards. They will play a vital role in providing excellent service, while establishing and maintaining customer relationships, and working effectively with the associates and management team in the boutique. CHANEL requires specific skills for its alterations work due to the intricacy of the material used.

Specifically, the chains that are often in our product, the substantial tweeds and delicate silks used, etc. require a high organization and strong attention to detail to ensure that all projects are executed accurately and efficiently. The Alterations Specialist will work alongside a diverse and dynamic team and reports to the Operation Manager.

• Uphold production standards to deliver the ultimate CHANEL experience to the client
• Properly fit each garment with client(s) with the ability to alter a wide range of garments
• Organize and maintain client owned pieces in line with CHANEL expectations
• Ability to interact with clients to suggest styling and fitting advice
• Maintain up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments
• Ensuring that sewing machines and other equipment are in proper working order
• Build positive team relationships throughout the boutique to inspire trust and teamwork
• Altering or repairing clients' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams
• Fitting garments on clients to determine how the alterations should be done
• Constructing garments and other articles according to clients’ specifications and preferences
• Labeling clients' garments and articles and recording the alterations required
• Communicating with clients to determine their specifications, needs, and preferences
• Using irons and pressing machines to erase the creases on garments and other articles

• The history and heritage of the House of CHANEL
• Demonstrating your strong technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.
• Your strong attention to detail
• Being truly service minded
• Working in a team-focused environment and a desire to collaborate effectively
• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

• Previous alterations experience in a luxury retail environment of a minimum 5 years of related experience preferred
• Sound knowledge of various fabrics and sewing techniques
• Ability to work under time constraints
• Effective communication skills
• Exceptional client service skills
• Detail oriented
• Minimum High School Diploma
• Ability to lift 15 lb.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

• The anticipated base salary range for this position is $27.70 through $40.00. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.
• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and  Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking