Selling and Service Assistant, Beverly Hills Flagship

Position Overview

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès Beverly Hills Flagship Boutique. The SSA supports client experience in a fast‑paced luxury environment, reporting to the Operations Manager and collaborating with sales and selling support teams.

• Accurately record point of sales transactions at the register: processing sales, sends, repairs and assist with opening and closing procedures.
• Consistently provide high levels of service to clients following Hermès standards: greet promptly and friendly, assist with questions, and wrap/pack at point of sale.
• Support the sales team through selling processes: hang merchandise, return items to floor, retrieve stock, prepare stock room physically.
• Organize and prioritize workstation and selling floor: keep all items (bags, boxes, notecards, ribbons, POS station) stocked, maintain merchandising standards, straighten and file.
• Provide assistance in stockroom operations: manage merchandise flow (replenishment, physical EAS tagging, ticketing) and prepare for inventory.
• Support After Sales area: log repairs, contact clients, maintain active records.
• Record accurate CRM files with detailed purchase history and sales analysis.
• Answer phones in a timely manner and maintain friendly, appropriate customer service.

• 1 year retail experience in a luxury environment preferred.
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer‑service oriented.
• Ability to multi‑task.
• Detail oriented.
• Strong organizational skills.
• Computer skills:
  Microsoft Office.
• Ability to handle difficult situations with grace, compassion, and composure.
• Ability to lift up to 25 lbs. without assistance.

Hourly range: $26.00 – $27.88, adjusted for location, job level, and experience.

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off: 18 DDOs, 12 company holidays, 2 wellbeing days, sick & safe time.
• Paid parental leave and transition time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Various voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and Employee Assistance Program resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

Hermès of Paris, Inc. is an equal opportunity workplace. Applicants are recruited, selected, and hired based on merit and ability, without discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other protected basis. The company provides reasonable accommodations to qualified individuals with disabilities.