Senior Client Advisor - Rodeo Drive

Summary

The Senior Client Advisor on Rodeo Drive delivers exceptional luxury client experiences and acts as a passionate brand ambassador. This role drives individual sales performance, develops client relationships through CRM and clienteling, and supports the store management team in daily operations and team development.

• Greet, listen to, and assist clients to exceed their needs while demonstrating product and brand knowledge
• Proactively identify cross‑selling opportunities across store product categories to maximize sales
• Develop and maintain client relationships using CRM and digital tools to strengthen loyalty
• Support store operations including visual merchandising, stock procedures, cash activity, inventory, opening and closing duties
• Assist management with floor management, mentoring, and team development activities

• Proven experience in a similar fashion retail or customer service role with demonstrated KPI achievement
• Strong selling skills, excellent verbal and written communication, and ability to overcome objections
• Knowledge of luxury fashion trends and products, and ability to use digital retail tools and CRM
• Team‑player mentality, client‑centric approach, and ability to work in a fast‑paced environment
• Ability to be mobile for extended periods and lift packages up to 10 lbs on a regular basis