Selling and Service Assistant, Beverly Hills Flagship

Selling and Service Assistant, Beverly Hills Flagship

Beverly Hills, CA, United States

• Job Category Retail - Store Sales
• Years of Experience Minimum 1 year
• Contract Type Unlimited contract
• Job Schedule Full time
• Locations Store-Beverly Hills (30)
• Legal Employer HERMES OF PARIS INC.
• Posting Date 06/22/2026, 05:07 PM

Hermès of Paris (HOP), the United States subsidiary, opened its first boutique in Beverly Hills in 1972. Today, the company operates 39 boutiques and an accessories pop‑up shop, in addition to a Distribution & Service Center located in New Jersey.

We are proud to be an equal opportunity workplace. Applicants are recruited, selected, and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop.

Applicants are hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. The company also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

Team: The Hermès Beverly Hills Flagship Boutique focuses on providing extraordinary service to clients as part of the Western Region. This position reports to the Operations Manager and works collaboratively with the sales team to support the client experience in a fast‑paced luxury environment.

Opportunity: The Selling and Service Assistant (SSA) provides clerical support for front and back‑of‑house operations in the boutique. In this role, you handle processing and ensuring the accuracy of all transactions—including receptions, CRM, SKUs, monetary payment and client verification—and provide administrative support for after‑sales services when needed. You partner with the management team on POS decisions.

All other duties are assigned by the supervisor.

Accurately record point of sales transactions at the register: processing sales, sends, repairs, and assist in preparation of opening and closing procedures with management.

Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.

Support the sales team with the selling process: hanging merchandising, returning merchandise to floor, retrieving stock, and physical preparation of the stock room.

Organize and prioritize the workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling‑floor merchandising standards, straightening, filing in, etc.

Provide assistance in stockroom operations: support all areas of merchandise flow, including replenishment, physical EAS tagging, ticketing, and the preparation of physical inventory.

Support the After Sales area as needed: logging in repairs, contacting clients, maintaining active records.

Record accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.

Answer phones in a timely manner and exhibit friendly and appropriate customer service.

No

• 1 year retail experience, in a luxury environment preferred.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi‑task.
• Detail oriented.
• Strong organizational skills.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0-25 lbs. without assistance.

The hourly rate for this position is $26.00 to $27.88. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance
• Life Insurance and Disability
• Paid time off (18 DDO’s, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.