Boutique Manager

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.

The Store Manager leads all facets of the business to achieve objectives, in order to meet and exceed all sales and KPI’s goals. They are responsible for promoting brand engagement, while demonstrating an extraordinary client experience to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential. They will perform with a high level of integrity in operations, loss prevention compliance, human resource management and visual merchandising.

The Store Manager is an inspiring leader with a strong background in relationship building skills for both internal and external clients

• Drive and maximize sales performance with the willingness to exceed targets and objectives set by the Company
• Demonstrate sales leadership through sales floor presence, client engagement, and ensuring the highest level of customer service is provided
• Analyze selling and profitability of the store and take actions when required in order to obtain the highest success of the store
• Deliver reports to management when required, communicate company KPI’s and identify strategies to ensure performance standards are met. Ensure all necessary daily, weekly, monthly reporting is submitted (i.e. store performance recap, current business trends, client events)
• Develop and implement business action plans in collaboration with the VP of Retail and Management

• Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty according to ETRO selling ceremony
• Lead the team to consistently establish relationships and propose local events through networking, and support product launches, presell events, and trunk shows
• Resolve all customer problems and complaints in a quick and effective manner
• Develop and manage a client strategy to retain and develop high potential clients
• Establish market presence through community outreach and promote brand awareness
• Ensure CRM initiatives are met through actions plans for the store and individual team members

• Recruiting, training, coaching, counselling, appraising and disciplining the store team
• Develop and motivate the store team in order to meet sales targets and follow the customer service standards
• Collaborate with the VP of Retail to identify and create action plans and build development plans for all employees
• Conducting daily briefings with the store team
• Conduct annual appraisals and regular performance reviews for store team members

• Enforcing and ensuring all policies and procedures are complied with attention to loss prevention
• Manage stock levels and make key decisions about stock control following Company's procedures
• Maintain all visual merchandising guidelines and directives
• Ensure that presentation and visual standards are respected according to the corporate Visual
• Merchandising directives and strategy

• Organize Events and outreach in line with corporate directives and when required from the Company
• Work closely with corporate teams
• Maintain awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry

• Undergraduate Degree or equivalent experience
• 4+ years of Store Management experience (Luxury Industry Preferred)

• Proficient in Microsoft Office Suite (Proficiency in Microsoft Excel and Outlook)
• A strong communicator with proven ability to interact regularly with internal and external individuals
• Proven ability to drive results
• Excellent organizational, managerial and entrepreneurial skills
• Commercial awareness and strong business acumen
• Talent for managing, coaching and developing a team
• Entrepreneurial spirit with the ability to drive results; adaptable, problem solver and strategic
• Well connected with a strong ability to engage; true brand ambassador
• Passionate for Retail Sales with elevated clienteling skills
• Strong aspiration for team development and performance management

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation,…