Client Support Associate

Job Purpose:

The Client Support Associate assists the store, client, and operational functions related to service, merchandise, facilities and logistics. The Client Support Associate is responsible for processing all point-of-sale transactions with accuracy and efficiency as well as for maintaining the sales floor to ensure that clients experience a smooth and seamless shopping experience in alignment with TOM FORD FASHION standards.

• Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
• Conduct all transactions accurately and efficiently, including sales, returns, exchanges and intra-store transfers; adhere to company protocols when handling transfers, damages, and returns.
• Maintain the sales floor, run product and clean fitting rooms, back stock as needed to ensure that the store presents a welcoming environment for clients at all times.
• Assess the floor to maintain product levels; partner with the stock teams to replenish the selling floor in a timely manner, coordinate with sales associates and visual merchandisers to ensure displays are always full and attractive.
• Greet clients, partner with sales staff and store leadership to assist clients as needed.
• Answer phone calls and emails; partner with store leadership, sales, and store operations team to address all client inquiries.
• Ensure the cash wrap area is properly stocked with store supplies at all times.
• Locate and prepare products for client appointments and special events as needed.
• Assist sales staff with client appointments to ensure top service and to drive sales revenue.
• Follow procedures to prevent shrinkage and loss, including accurate tracking and secure handling of merchandise.
• 3-5 years of retail experience; preferably in a luxury retail environment
• Highly detail-oriented with strong organizational skills.
• Proficient in digital systems including POS and inventory tools.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Customer-centric and collaborative mindset.
• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
• Ability to bend, stoop, reach or squat to handle and stock merchandise.
• Ability to stand or walk for long periods (up to 4-6 hours).